Part-Time Shift Lead: Guest Experience & Team Coach

Marcus Theatres; Herrington (WI); On-site; USD 18,000 - 23,000; Full time

Job summary

Marcus Theatres seeks a Shift Lead to support theatre management in driving efficiency, staff communication, and daily goal attainment. The role may serve as a first contact for guest concerns while coaching and enforcing policies to ensure an exceptional guest experience.

Reporting to the General Manager, the Shift Lead will help manage operations, lead pre-shift meetings, redeploy staff during busy times, process refunds and loyalty point transactions, and maintain a high standard of service

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Six months minimum experience in theatre industry.
• Willing and motivated to learn new skills, tasks, and software systems.

Responsibilities

• Lead pre-shift meetings to communicate goals and objectives.
• Assist management by repositioning team members during peak periods.
• Process voids, refunds, seat swaps, and loyalty-point transactions.
• Reboot terminals to ensure scanning is 100% operational.
• Be the first point contact for guest concerns.
• Uphold Best In Class standards: smile, product quality, speed of service, cleanliness, value offerings, entertainment, guest appreciation.
• Assist with projects including seat repair, training, inventory, and budgeting.
• Support management with other assigned duties.

Skills

Interpersonal communication

Verbal communication

Written communication

Education

High school diploma or equivalent preferred

Job description

Marcus Theatres seeks a Shift Lead to support theatre management in driving efficiency, staff communication, and daily goal attainment. The role may serve as a first contact for guest concerns while coaching and enforcing policies to ensure an exceptional guest experience.

Reporting to the General Manager, the Shift Lead will help manage operations, lead pre-shift meetings, redeploy staff during busy times, process refunds and loyalty point transactions, and maintain a high standard of service