Theatre Operations & Patron Experience Lead

Salt Lake County; Salt Lake City (UT); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Salt Lake County's Arts & Culture division seeks an Assistant House Manager to ensure patrons are safe and satisfied and to support house staff operations. The role represents Arts & Culture, maintaining a welcoming and inclusive theatre environment for patrons and volunteers.

Two years of customer service experience are required, with supervisory experience preferred. The position requires flexibility to work nights, weekends, and holidays.

Formación

• Two (2) years of closely related customer service experience.
• Preference will be given to applicants with prior supervisory experience.

Responsabilidades

• Provide excellent customer service, assisting patrons while enforcing all venue policies.
• Aid patrons with accessibility needs (wheelchair assistance, ALD distribution, chair placement).
• Oversee and mentor volunteer ushers to ensure duties are completed.
• Responsible for on-site equipment and troubleshooting as needed.
• Responsible for program/playbill distribution and organization.
• Monitor surroundings before and during events for safety, cleanliness, and functionality.
• Act as Assistant to the House Manager; report issues and concerns.
• Assist in the event of an emergency/evacuation.

Conocimientos

Customer service

Supervisory experience

Accessibility support

Descripción del empleo

Salt Lake County's Arts & Culture division seeks an Assistant House Manager to ensure patrons are safe and satisfied and to support house staff operations. The role represents Arts & Culture, maintaining a welcoming and inclusive theatre environment for patrons and volunteers.

Two years of customer service experience are required, with supervisory experience preferred. The position requires flexibility to work nights, weekends, and holidays.