Assistant House Manager

UNAVAILABLE; Salt Lake City (UT); On-site; USD 36,000 - 54,000; Part time

Job summary

Arts & Culture in Salt Lake City is seeking an Assistant House Manager to help ensure patrons are safe, satisfied and welcomed at events, while supporting the smooth operation of house staff.

You will supervise volunteer ushers, assist with accessibility needs, manage program distribution, and monitor venue safety and cleanliness throughout performances. This is a temporary, at-will position with flexible nights, weekends, and holidays.

Qualifications

• Two (2) years of customer service experience required.
• Theater or venue experience is a plus.
• Preference for applicants with prior supervisory experience.

Responsibilities

• Provide excellent customer service and assist patrons while enforcing venue policies.
• Assist patrons with accessibility needs (wheelchair assistance, ALD distribution, seating).
• Oversee and mentor volunteer ushers to ensure duties are completed.
• Manage and troubleshoot on-site equipment as needed.
• Distribute and organize programs/playbills.
• Monitor safety and cleanliness of the venue before and during events.
• Assist the House Manager and report issues promptly.
• Support emergency procedures and evacuations if needed.

Skills

Customer service

Volunteer supervision

Accessibility support

Job description

Job Description

JOB SUMMARY:

The Assistant House Manager ensures that patrons are safe and satisfied with their experience, and supports the smooth operation of house staff. The Assistant House Manager is responsible for maintaining and managing equipment to ensure a successful and safe event.

The Assistant House Manager represents Arts & Culture, ensuring a welcoming & inclusive theatre environment for all patrons and volunteers.

MINIMUM QUALIFICATIONS:

Two (2) years of closely related customer service experience. Theater or venue experience is a plus.Preference will be given to applicants with prior supervisory experience.

Due to the nature of this position, the successful applicant must pass a name-only background check program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service, assisting patrons while enforcing all venue policies.
• Aid our patrons with accessibility needs. i.e., wheelchair assistance, ALD distribution, bariatric/in-fill chair placement.
• Oversee and mentor volunteer ushers to ensure they are successfully completing all assigned duties.
• Responsible for on-site equipment and troubleshooting as needed.
• Responsible for program/playbill distribution and organization.
• Monitor the physical surroundings before and throughout events for safety, cleanliness, and functionality.
• Act as Assistant to the House Manager; report all issues and concerns.
• Assist in the event of an emergency/evacuation.

Additional Information

Ability to perform physical activities, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling materials.

Ability to lift 40 lbs repetitively.

Ability to stand for long periods of time, up to the duration of a shift.

Excellent communication and problem-solving skills, including the ability to maintain composure under stress. Comfortable answering usher and patron questions and being patient to resolve issues.

This position requires employees to be flexible and able to work Nights, Weekends, and holidays.

Additional Information

***This position requires employees to be flexible and able to work Nights, Weekends, Holiday***

TEMPORARY POSITIONS:

An "At Will," FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

• Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
• Are not eligible for County benefits except as otherwise provided for by policy.
• Are not considered merit employees.
• Are "at will" employees who may be terminated for any reason, without notice, and without a pre-termination hearing.