Theatre Operations Leader — Guest Experience

AMC Entertainment; Bensalem Township (Bucks County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Premium holiday pay

Medical, dental, and vision coverage

401(k) match

Daily free popcorn and discounts on F&

Free movies and guest passes

Job summary

AMC Entertainment is seeking a Manager to lead operations and people with purpose, driving results through coaching, communication, and ownership in a fast-paced theatre environment.

You will oversee staffing, guest service standards, and daily reporting while fostering a culture of learning and accountability. The compensation range and comprehensive benefits reflect AMC's commitment to its employees.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.

Skills

Supervisory experience

Guest service leadership

Communication skills

Professionalism

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC Entertainment is seeking a Manager to lead operations and people with purpose, driving results through coaching, communication, and ownership in a fast-paced theatre environment.

You will oversee staffing, guest service standards, and daily reporting while fostering a culture of learning and accountability. The compensation range and comprehensive benefits reflect AMC's commitment to its employees.