Theatre Operations Lead — Guest Experience & Team Development

Regal; Aliso Viejo (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Accident Insurance

Critical Illness Insurance

Hospital Insurance

Paid Time Off

Sick Leave

Holiday Pay

401(k) Match

Free Movie Passes

Concessions Discount

Job summary

Regal Cinemas is seeking an Assistant Manager to lead daily theatre operations, develop the team, and deliver exceptional guest experiences. You will supervise staff across roles, ensure policy and safety compliance, and support hiring, scheduling, and performance management under GM oversight.

The role emphasizes guest satisfaction, promotions, and efficient financial/operational task handling, including cash, inventory, and reporting.

Qualifications

• Strong leadership and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and team development skills.
• Strong attention to detail and operational execution.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead daily theatre operations, ensuring strong staff performance, smooth execution, and an exceptional guest experience.
• Performing all staff positions required.
• Ensure compliance with company policies, procedures, safety standards, and all certification requirements (including alcohol service where applicable).
• Train, coach, and supervise team members while supporting hiring, scheduling, and performance management with GM oversight.
• Maintain high guest satisfaction by resolving concerns quickly and professionally and supporting promotions and theatre presentation.
• Oversee financial and operational tasks including cash handling, reporting, inventory, cost control, and profitability support.
• Manage theatre operations and facilities, including maintenance, cleanliness, projection and audio-visual systems, and overall building standards.
• Marketing and promotions of feature film engagements; scheduling of movie show times and the timely delivery of show times to all proper channels.

Job description

Regal Cinemas is seeking an Assistant Manager to lead daily theatre operations, develop the team, and deliver exceptional guest experiences. You will supervise staff across roles, ensure policy and safety compliance, and support hiring, scheduling, and performance management under GM oversight.

The role emphasizes guest satisfaction, promotions, and efficient financial/operational task handling, including cash, inventory, and reporting.