Theatre Guest Experience Associate

Regal; Newark (DE); On-site; USD 16,531 - 22,041; Part time

Job summary

Regal Newark seeks team members for Box Office, Concession, or Usher roles. You will ensure guests receive exceptional service, operate the POS system, handle transactions, and promote Regal Crown Club programs.

You may be scheduled across different theatre areas and must comply with MPAA ratings and safety policies. The role emphasizes attendance, strong communication, and the ability to upsell Premium Viewing Experience while maintaining a positive guest experience in a dynamic cinema

Qualifications

• Perform duties at Box Office, Concession, or Usher with guest focus.
• Able to operate POS system and handle cash with accuracy.
• Excellent customer service and upselling when appropriate.

Responsibilities

• Operate POS system in Box Office or Concession with accuracy.
• Upsell Premium Viewing Experience where applicable.
• Promote Regal Crown Club program to guests.
• Enforce MPAA ratings and company policies; respond to guest questions.

Skills

POS operation

Cash handling

Customer service

Upselling

Communication

Education

Cast certification program completion

Tools

POS system

Job description

Regal Newark seeks team members for Box Office, Concession, or Usher roles. You will ensure guests receive exceptional service, operate the POS system, handle transactions, and promote Regal Crown Club programs.

You may be scheduled across different theatre areas and must comply with MPAA ratings and safety policies. The role emphasizes attendance, strong communication, and the ability to upsell Premium Viewing Experience while maintaining a positive guest experience in a dynamic cinema