Theatre General Manager: Lead Operations & Guest Experience

Landmark Theatres; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Long-term disability

401(k) with company match

Paid time off

Job summary

Landmark Theatres is seeking a Theatre General Manager to oversee daily operations, budgeting, and guest experience at multiple locations. You will manage staff, training, and safety, while ensuring strong financial performance and excellent customer service.

Qualified candidates have 3+ years in leadership, 1+ year in customer service, and a proven ability to lead teams, manage COGS and labor, and uphold company policies in a fast-paced theatre environment.

Qualifications

• 3+ years’ experience in a leadership position.
• 1+ year experience in customer service (e.g., retail, hospitality).
• Guest focused and service oriented.
• Experiential events and activations experience preferred.
• Ability to inspire and motivate staff.
• Strong communication skills (oral and written).
• Commitment to exceptional customer service.
• Proven track record in managing COGS and labor.
• Competent in analyzing financial statements (P&L).
• Able to work in a fast-paced environment.
• Must be available during peak hours (nights, weekends, holidays).

Responsibilities

• Manages day-to-day theatre operations including cash handling and inventory.
• Oversees theatre budgeting and cash flow management.
• Maintains safe, clean facilities and addresses maintenance issues.
• Operates and maintains projection and sound equipment.
• Builds a high-performing team through recruitment and development.
• Ensures HR practices and company policies are followed.
• Ensures compliance with employment laws and safety regulations.
• Delivers a positive guest experience through engagement and service.

Skills

Leadership

Customer service

Communication

HR practices

COGS management

P&L analysis

Job description

Landmark Theatres is seeking a Theatre General Manager to oversee daily operations, budgeting, and guest experience at multiple locations. You will manage staff, training, and safety, while ensuring strong financial performance and excellent customer service.

Qualified candidates have 3+ years in leadership, 1+ year in customer service, and a proven ability to lead teams, manage COGS and labor, and uphold company policies in a fast-paced theatre environment.