Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent

Aimbridge Hospitality; Blue Ash (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Short-Term and Long-Term Disability

Job summary

Extended Stay America in Cincinnati—Blue Ash is seeking a Front Desk Agent to deliver exceptional guest service, manage reservations, and handle check-ins/check-outs with efficiency and a friendly demeanor.

You will be the face of the hotel, ensuring smooth operations, accurate communications with guests and team, and a welcoming, organized front desk environment.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: provide warm vibes and top-tier service for guests.
• Communication Champ: convey messages clearly and confidently with a smile; coordinate with team.
• Quick-Thinking Problem Solver: address challenges fast; keep operations smooth.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and finances efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Extended Stay America - Cincinnati - Blue Ash - Reed Hartman. The city of Cincinnati is filled with museums, historical homes, and great food. Make your trip memorable with Extended Stay America and enjoy a flat-screen TV and free in-room Wi-Fi to keep you connected.