The Waymark Hotel - Banquet Captain

Tapestry Conshohocken; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Disability options

401k with Company Match

Discounted room rates

Training & development

Job summary

Concord in Chattanooga is seeking a Banquet Captain to lead banquet staff and ensure flawless event service. You will work closely with the F&B Manager to supervise servers, coordinate food and beverage delivery, and maintain guest satisfaction across meetings, trainings, receptions, and reunions.

Responsibilities include conducting pre-shift briefings, greeting hosts and guests, reviewing BEOs, training staff on service techniques, supervising setup and breakdown, and submitting end-of-event

Qualifications

• Experience leading banquet staff.

Responsibilities

• Maintain knowledge of and comply with departmental policies, service procedures, and brand standards.
• Review and understand Banquet Event Orders (BEOs) to know event expectations.
• Conduct pre-shift meetings with banquet staff, review menu and service requirements.
• Greet event hosts and guests.
• Assist with food and beverage delivery during peak service periods.
• Train banquet staff on service techniques for plated meals, buffets, and receptions.
• Anticipate guest needs and monitor satisfaction with food, beverages, and service.
• Respond promptly and courteously to guest requests and concerns.
• Supervise the setup, execution, and breakdown of all banquet events.
• Submit end of event reports.
• Maintain clean, organized, and safe service areas.

Skills

Leadership

Communication

Team coordination

Flexibility

Guest service

Job description

As aBanquet Captain, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the F&B Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions.

Responsibilities

• Maintaincomplete knowledge of andcomply withall departmental policies, service procedures, andBrandstandards.
• Reviewand understandBanquet Event Orders BEOs)to have knowledge of expectations ofevents.
• Conduct pre-shift meetings with banquet staff, go over menu and service requirementsto ensure that the event is a success.
• Greet event hosts andguests.
• Assistwith food and beverage delivery when needed, especially during peak service periods.
• Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
• Anticipateguest needs and monitor satisfaction with food,beverages, and service.
• Respond promptly and courteously to guest requests and concerns.
• Supervise the setup, execution, and breakdown of all banquet events.
• Submitend of event reports.
• Maintainclean, organized, and safe service areasat all times.

Qualifications

• Strong communication, interpersonal, and team leadershipskills.
• Ability to multitask and work efficiently in a fast-paced event environment.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability toworka flexible schedule, including evenings, weekends, and holidays.
• Ability to stand/walk forlong periodsand lift moderate weights as needed.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociates,and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployer forM/F/D/V. Wemaintaina drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.