Banquet Captain

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Grand Rapids, MI is seeking a Banquet Captain to lead banquet staff and coordinate food and beverage service for events. You will ensure guest satisfaction across meetings, trainings, receptions, and reunions, working closely with the Banquet Manager to execute flawless service.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment, with a flexible schedule including evenings, weekends, and

Qualifications

• Experience leading banquet or food & beverage staff preferred.
• Excellent communication, interpersonal and team leadership.
• Able to multitask in a fast-paced event environment.
• Strong attention to detail and guest satisfaction.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand/walk for long periods and lift moderate weights.

Responsibilities

• Review and comply with departmental policies and Brand standards.
• Review BEOs to understand event expectations.
• Conduct pre-shift meetings with banquet staff.
• Greet event hosts and guests.
• Assist with food and beverage delivery during peak periods.
• Train staff on service techniques for plated meals, buffets, receptions.
• Monitor guest satisfaction with food, beverages and service.
• Supervise setup, execution, and breakdown of events.
• Submit end of event reports.
• Maintain clean, safe service areas.

Skills

Leadership

Communication

Multitasking

Guest focus

Flexibility

Job description

We are hiring Banquet Captain

As a Banquet Captain, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the Banquet Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and Brand standards.
• Review and understand Banquet Event Orders BEOs to have knowledge of expectations of events.
• Conduct pre-shift meetings with banquet staff, go over menu and service requirements to ensure that the event is a success.
• Greet event hosts and guests.
• Assist with food and beverage delivery when needed, especially during peak service periods.
• Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
• Anticipate guest needs and monitor satisfaction with food, beverages, and service.
• Respond promptly and courteously to guest requests and concerns.
• Supervise the setup, execution, and breakdown of all banquet events.
• Submit end of event reports.
• Maintain clean, organized, and safe service areas at all times.

Qualifications

• Previous Banquet or Food & Beverage leadership experience preferred.
• Strong communication, interpersonal, and team leadership skills.
• Ability to multitask and work efficiently in a fast-paced event environment.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand/walk for long periods and lift moderate weights as needed.

Benefits (Full Time Associates Only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Medical/Dental/Vision plans insurance
• Life insurance with Short Term and Long-Term disability options
• 401k with Company Match
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer for "M/F/D/V". We maintain a drug-free workplace.