The Waymark Hotel - Banquet Captain

Concord Hospitality - The Waymark Hotel; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Life Insurance

Disability options

401k match

Discounted rates

Training & development

Job summary

Concord Hospitality - The Waymark Hotel in Chattanooga, TN is seeking a Banquet Captain to lead banquet staff and ensure seamless event service, from meetings to receptions, in a dynamic hotel setting. You will coordinate food and beverage delivery, oversee setup and breakdown, train staff, and uphold brand standards while delivering exceptional guest satisfaction across all events.

This full-time role requires strong communication and leadership, the ability to multitask in a fast-paced

Qualifications

• Strong communication, interpersonal, and team leadership skills.
• Ability to multitask and work efficiently in a fast-paced event environment.
• Excellent attention to detail and commitment to guest satisfaction.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Maintain knowledge of department policies, service procedures, and brand standards.
• Review BEOs to understand event expectations.
• Conduct pre-shift meetings with banquet staff and review menus and service requirements.
• Greet event hosts and guests and assist with food and beverage delivery when needed.
• Train banquet staff on service techniques for plated meals, buffets, and receptions.
• Anticipate guest needs and monitor satisfaction with food, beverages, and service.
• Supervise setup, execution, and breakdown of all banquet events.
• Submit end-of-event reports and maintain safe service areas.

Skills

Communication skills

Leadership

Multitasking

Attention to detail

Flexibility

Job description

As aBanquet Captain, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the F&B Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions.

Responsibilities

• Maintaincomplete knowledge of andcomply withall departmental policies, service procedures, andBrandstandards.
• Reviewand understandBanquet Event Orders BEOs)to have knowledge of expectations ofevents.
• Conduct pre-shift meetings with banquet staff, go over menu and service requirementsto ensure that the event is a success.
• Greet event hosts andguests.
• Assistwith food and beverage delivery when needed, especially during peak service periods.
• Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events.
• Anticipateguest needs and monitor satisfaction with food,beverages, and service.
• Respond promptly and courteously to guest requests and concerns.
• Supervise the setup, execution, and breakdown of all banquet events.
• Submitend of event reports.
• Maintainclean, organized, and safe service areasat all times.

Qualifications

• Strong communication, interpersonal, and team leadershipskills.
• Ability to multitask and work efficiently in a fast-paced event environment.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability toworka flexible schedule, including evenings, weekends, and holidays.
• Ability to stand/walk forlong periodsand lift moderate weights as needed.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociates,and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployer forM/F/D/V. Wemaintaina drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.