Hotel Banquet Captain

Marriott-Internationa; Raleigh (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

Concord is seeking a Banquet Captain to supervise banquet staff and coordinate all food and beverage service with the Banquet Manager, ensuring outstanding guest service at events such as receptions, meetings, trainings and reunions.

The role emphasizes team leadership, timely service, and attention to detail, with flexible shifts and opportunities to train others in plated or reception-style service.

Qualifications

• Experience in catering or banquet service preferred.
• Flexibility to work various shifts.
• Ability to supervise banquet staff and coordinate with manager.

Responsibilities

• Provide exceptional guest service to all customers.
• Lead the team with motivation and direction.
• Greet guests and accommodate their needs at events.
• Coordinate with guests regarding menu questions.
• Deliver food and beverages from staging areas to guests.
• Assist other servers during peak periods.
• Train others on plated and reception-style service (training provided).
• Oversee setup, execution, and cleanup for events.
• Maintain a professional appearance.

Skills

Guest service

Team leadership

Event setup

Job description

We are hiring a Banquet Captain.

Pay Rate: $22-$25.00 per hour.

Shift: Needs flexibility.

We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It's our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.

Essential Functions:

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place.
• Greet guests and be responsible for accommodating all guests' needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team.
• Assist other servers during peak periods in delivering food and guest requests.
• Can train others on serving plated, and reception style meal services (training provided).
• Anticipate guest's needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are kept clean and safe at all times
• Maintain a professional and personable appearance.
• Perform other duties as assigned.

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.