The positions available are for “Game Masters” (Full training will be provided on the job)

Breakout Studios; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Yearly bonuses

Promotion opportunities

Job summary

Breakout Studios is seeking a friendly Game Master for our San Jose escape room studio. You will greet guests, guide them into immersive adventures, and help ensure safety and fun during gameplay.

You will rotate through roles from Time Machine Operator to Game Master, assist with room resets, handle front-desk bookings, and maintain a clean, welcoming space while delivering excellent customer service.

Qualifications

• Must have strong customer service skills and be able to communicate clearly in English.
• Able to read and remember room scripts and safety procedures.
• Able to operate booking software and basic computer tasks.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Monitor escape rooms via CCTV and provide timely hints for guests.
• Reset rooms and assist with theme reconfigurations.
• Greet guests at reception and check them in, manage bookings and photos.
• Maintain a clean and organized work area and assist in room setup.

Skills

Customer service

Public speaking

English proficiency

Reading & memory

Computer skills

Teamwork

Problem solving

Tools

Booking software

CCTV monitoring

Job description

Do you want to be part of a team that is committed in creating unforgettable immersive experiences for others?

Breakout Studios is always looking for highly motivated individuals to work at our San Jose based escape room studio.

Join our energetic and fun-loving band of creative talent who are committed to telling the stories of Silicon Valley through immersive and challenging mission adventures.

“Escape rooms” is a new and exciting industry where you are put into live, interactive and immersive adventures where you need to solve different puzzles and clues to work through themed environments to escape!

The jobs offered are open to any sex, race, and age without any discrimination as long as you can fulfill the basic and legal requirement of the position.

The positions available are for “Game Masters”. (Full training will be provided on the job)

Be a part of (and help shape) the experience as you greet our guests and become part of the story at Breakout Studios. Then become a “Time Machine Operator” and transport our guests in time (yes, in a time machine!). Be involved in the creating those immersive experiences and have an impact on the growth of our company. Eventually, become a “Game Master” where you help our customers immerse in the adventure.

A Game Master role is wide and varied and will comprise of the following duties:

• Monitor escape rooms via CCTV to ensure safety and to give clues when required in a timely manner.
• Reset escape rooms that involve bending and physical activity.
• Put customers into and out of the escape rooms requires customer service skills and a good sense of humor.
• Carry out orientations when required, involves talking to large groups of people.
• Keep work areas clean and tidy.
• Learn all our escape room scenarios, requires reading and memory skills.
• Assist in the rebuild and setup of new escape room themes, involves lifting up to 40 lbs.
• Cover the reception desk to check customers in and to take photographs when they leave. This requires some computer skills for the booking system and some office organizational skills as well as great customer service skills and a cool temperament.
• May be required to drive to stores in the local area from time to time, requires current driver’s license, car and insurance.
• Answer phone calls and respond to emails, so a good telephone manner and good command of English language is required.

Legal and Position Requirements

• You must be a legal US Citizen or a Legal Permanent Resident with a valid Visa.
• You must be physically fit, able to climb stairs, lift and carry items up to 40lbs, bend down and stand for long periods of time.
• You must have a good command of written and spoken English. Other languages are a bonus but not a requirement.
• You must be comfortable speaking in front of groups of people and to be able to take charge when required.
• Basic typing and computer skills are required, training will be given on the software and booking system.
• Operating hours for this position: Wed/Thu evenings from 6:00pm to 11:30pm, Friday and Saturday 11:00am to 12:00am and Sunday 11:00am to 9:30pm. (34.5 Hours Max per week, Overtime will be paid if additional hours worked past 40)

We offer a very rewarding job with possibilities of promotion over time, along with a competitive starting wage and wage increases after training. Yearly bonuses are also given based on the profits of the company at year end.

We look forward to hearing from you!

Breakout Studios Management.