The Melrose Georgetown Hotel Front Desk Agent FT

Remington Hospitality; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a courteous Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and reservation blocking when needed.

The role requires accurate handling of charges, cash, checks, and credit card payments, plus strong familiarity with front office systems and daily transactions. You will review reservations with special requests and be ready to take same-day bookings while following cancellation and relocation procedures.

Responsibilities

• Greet guests warmly and handle prompt, professional check-in and check-out.
• Assist with pre-registration and block reservations as needed.
• Post all charges accurately and know where to post fees.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and applicable policies.
• Take same-day reservations and follow cancellation/relocation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.