The Melrose Georgetown Hotel Front Desk Agent FT

Remington-Hospitality-; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Job summary

The Melrose Georgetown Hotel is seeking a Front Desk Agent for a full-time role in Washington, DC. You will greet guests, check them in and out, and assist with reservations and billing procedures.

Responsibilities include cash handling, operating front desk systems, and processing daily transactions. A flexible schedule including nights and weekends is often required. Hourly rate is $18.40 USD.

Qualifications

• Ability to greet guests warmly and manage check-in/check-out efficiently.
• Familiarity with front desk operations and billing procedures.
• Strong team player with a guest-first mindset.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Post charges accurately and manage reservations.
• Maintain front desk cash handling and payment processing.
• Know front desk systems and daily transactional flows.

Skills

Customer service

Teamwork

Adaptability

Communication skills

Job description

The Melrose Georgetown Hotel Front Desk Agent FT

#26-2690

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay: $18.40 hourly (USD)

Location

Washington Melrose-WML

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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