The BLVD Host

Four Seasons Hotels and Resorts; Beverly Hills (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Four Seasons Hotels and Resorts is seeking a Host/Hostess at Beverly Wilshire, a Four Seasons Hotel in Beverly Hills. The role focuses on greeting, seating guests, and delivering exceptional service in a luxury environment.

You will work with a team to manage reservations, maintain impeccable dining room standards, and provide guests with a memorable experience. First 9 months pay starts at $26.87 per hour (80% of contract rate) with progression to $29.33 per hour (90% of contract rate).

Qualifications

• Basic computer literacy and strong communication skills are required.
• Experience with customer-facing roles is preferred (2 years).
• Excellent organizational skills and ability to multitask.

Responsibilities

• Greet and seat guests in a gracious, professional manner.
• Manage reservations and seating plans for high-volume service.
• Maintain knowledge of menus and daily specials to assist guests.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Full Time

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Host/Hostess who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The hostess reports to the General Manager of the Restaurant. Work authorization for the location is required.

Join Our Team

In captivating Beverly HillswithRodeo Drive boutiques glittering at the doorstep,this legendary Los Angeles landmark buzzes with renewed vitality. Offeringtradition and trend, peacefulprivacyand lively sophistication, Beverly Wilshire wants YOU to be part ofour talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

The host/hostess welcomes, greets and seats guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. Works quickly in high-volume environment and has the ability to handle multiple tasks at once.

• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.


• Open the restaurant for business at the prescribed time each shift.


• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set.


• Pick up the daily menus and insert them properly in their covers.


• Inspect every menu and list to ensure proper condition and appearance.


• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.


• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.


• Maintain a station chart and cover count for the restaurant.


• Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.


• Handle guests without reservations or those waiting for others to join them.


• Handle lost and found items.


• Seat reservations promptly at a table pre-set for the number in the party.


• Hold chairs for guests as often as possible when seating them.


• Check guest’s coats, packages or luggage when necessary.


• Address guests by name.


• Address a guest dissatisfaction immediately and inform the manager of the action taken.

Preferred Qualifications and Skills

We are looking for individuals who have computer knowledge with good communication skills. Previous experience of 2 years desired. Applicants are required to have high organizational skills. Speaking, writing and reading English is required. Positive attitude and willing to learn is a must. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential


• Have access to a robust benefit plan


• Have the opportunity to engage in diverse and challenging work


• Derive a sense of pride in work well done


• Be recognized for excellence

First 9 months: $26.87 (80% of contract rate)
Next 9 months: $29.33 (90% of contract rate)

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf