Texas Call Center Manager: Growth, Automation & Upsell

Energy Innovation Corp; Amarillo (TX); On-site; USD 83,000 - 122,000; Full time

Job summary

LaunchPad Corp in Amarillo, TX is seeking a Call Center Manager to lead performance-driven customer engagement initiatives. You will script webinars, optimize outbound efforts, and own the TX relationships to drive upsell, renewals, and satisfied customers.

The role emphasizes hands-on leadership, data-driven messaging, and collaboration with marketing and sales. Compensation ranges from $83,000 to $122,000 with mentorship and a clear path to senior roles.

Qualifications

• TX work history or strong reasons you'll thrive here anyway
• 8 years of learning when to trust the process and when to break it
• Professionalism, integrity, and discretion with sensitive information
• Reliable, accountable, and committed to following through

Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Win back the accounts a previous Call Center Manager let slip
• Use Innovation and ServiceNow tools to automate and scale outbound efforts
• Carry the TX number and the relationships that make it real
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Drive upsell and renewal conversations with existing LaunchPad Corp accounts
• Test messaging variations and iterate based on performance data

Skills

TX work history

Leadership experience

Discretion

Professionalism

Tools

Genesys Cloud

ServiceNow

Job description

LaunchPad Corp in Amarillo, TX is seeking a Call Center Manager to lead performance-driven customer engagement initiatives. You will script webinars, optimize outbound efforts, and own the TX relationships to drive upsell, renewals, and satisfied customers.

The role emphasizes hands-on leadership, data-driven messaging, and collaboration with marketing and sales. Compensation ranges from $83,000 to $122,000 with mentorship and a clear path to senior roles.