Call Center Manager

Energy Innovation Corp; Amarillo (TX); On-site; USD 83,000 - 122,000; Full time

Job summary

LaunchPad Corp in Amarillo, TX is seeking a Call Center Manager to lead performance-driven customer engagement initiatives. You will script webinars, optimize outbound efforts, and own the TX relationships to drive upsell, renewals, and satisfied customers.

The role emphasizes hands-on leadership, data-driven messaging, and collaboration with marketing and sales. Compensation ranges from $83,000 to $122,000 with mentorship and a clear path to senior roles.

Qualifications

• TX work history or strong reasons you'll thrive here anyway
• 8 years of learning when to trust the process and when to break it
• Professionalism, integrity, and discretion with sensitive information
• Reliable, accountable, and committed to following through

Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Win back the accounts a previous Call Center Manager let slip
• Use Innovation and ServiceNow tools to automate and scale outbound efforts
• Carry the TX number and the relationships that make it real
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Drive upsell and renewal conversations with existing LaunchPad Corp accounts
• Test messaging variations and iterate based on performance data

Skills

TX work history

Leadership experience

Discretion

Professionalism

Tools

Genesys Cloud

ServiceNow

Job description

The brands that win in TX obsess over Net Promoter Score, and LaunchPad Corp is staffing this Call Center Manager role to do exactly that. Boiled down: full-time, $83,000 - $122,000, 7 years of Genesys Cloud, and a seat at the table where LaunchPad Corp decisions get made.

Key Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Win back the accounts a previous Call Center Manager let slip
• Use Innovation and ServiceNow tools to automate and scale outbound efforts
• Carry the TX number and the relationships that make it real
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Drive upsell and renewal conversations with existing LaunchPad Corp accounts
• Test messaging variations and iterate based on performance data

What You'll Bring

• A TX work history, or strong reasons you'll thrive here anyway
• 8 years of learning when to trust the process and when to break it
• Professionalism, integrity, and discretion with sensitive information
• Reliable, accountable, and committed to following through

Across TX, the inclusive sales marketing systems people trust most often turn out to be LaunchPad Corp, built quietly in Amarillo. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

Compensation lands at $83,000 - $122,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

Reopened and refreshed, the search for a manager candidate runs hot today.