Texas-Based SaaS Customer Success Manager (Remote)

CrewBloom, Inc; Texas City (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Work from home or any location

Dynamic startup culture

Career growth opportunities

Flexible work arrangements

Job summary

ReportsVault, a legal SaaS platform, is seeking a Texas-based Customer Success Manager to manage enterprise client relationships, lead onboarding and product training, and drive adoption of the platform.

The ideal candidate communicates clearly with executives, coordinates with product, engineering and implementation teams, and thrives in a fast-growing startup. This role is open only to Texas residents.

Qualifications

• Minimum 1 year of experience in Customer Success, Client Success, Account Management, SaaS implementation, onboarding, or a similar role.
• Professional experience in IT, software, technology, or related industry.
• Excellent written and verbal English communication skills.

Responsibilities

• Build and maintain strong relationships with enterprise clients.
• Serve as a primary contact for inquiries, support needs and ongoing communication.
• Manage onboarding and support successful platform adoption.
• Conduct product demonstrations, onboarding sessions, and training.
• Understand customer goals to help clients use the platform effectively.
• Coordinate with product, engineering, implementation and internal teams.
• Track issues and provide timely updates to customers.
• Prepare user guides, onboarding materials, training resources, FAQs, and presentations.
• Gather feedback and relay insights to internal teams.
• Maintain accurate records of interactions and account information.

Skills

Customer Success Experience

Enterprise SaaS

English Communication

Account Management

Onboarding & Training

Job description

ReportsVault, a legal SaaS platform, is seeking a Texas-based Customer Success Manager to manage enterprise client relationships, lead onboarding and product training, and drive adoption of the platform.

The ideal candidate communicates clearly with executives, coordinates with product, engineering and implementation teams, and thrives in a fast-growing startup. This role is open only to Texas residents.