SR Customer Success Manager

Business Centric Technology; Carrollton (TX); Remote; USD 115,000 - 170,000; Full time

Benefits offered by this job

Remote work model (Texas-based prefer)

Medical, Dental, Vision

Flexible Spending Account

Unlimited PTO

Life Insurance, AD&D

Short- & Long-term Disability

Job summary

Business Centric Technology in Carrollton, TX is seeking a Sr. Customer Success Manager to own the full lifecycle: onboarding, adoption, retention, renewal, and growth. This remote-friendly, direct-hire position focuses on multi-year success planning, executive alignment, and cross-functional leadership across time zones.

You will manage executive relationships, drive renewals, and lead discovery, ROI demos, and governance, with travel as needed.

Qualifications

• Bachelor's degree in business, accounting, information systems, or related field.
• 5-7 years in customer engagement, account coordination, sales support, or operations in SaaS/B2B.
• Proficient with Microsoft Office and CRM systems.
• Excellent communication with C-level executives and cross-functional teams.
• Able to triage issues, document clearly, and drive resolution.

Responsibilities

• Own executive-level customer relationships and align solutions with business objectives.
• Lead long-range planning, demand forecasting, and roadmap strategy.
• Drive retention, renewals, and multi-year expansion while maintaining profitability.
• Manage escalations and cross-functional account teams.
• Champion customer success stories and drive measurable outcomes through adoption.

Skills

Executive relationship management

CRM proficiency

Cross-functional leadership

Strong communication with C-level

Issue triage and resolution

Education

Bachelor's degree in business, accounting, information systems, or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Copilot

Job description

Our Carrollton, TX-based client is seeking a Sr. Customer Success Manager to drive customer outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal, and growth. This is a mostly remote, direct-hire position that will own multi-year success planning, executive alignment, advanced solution positioning, and cross-functional leadership.

COMP: $115K Base + Commission

WHAT OUR CLIENT OFFERS:

• Enjoy the flexibility of a remote work model (Texas-based preferred; monthly or quarterly on-site meetings in DFW)
• Medical, Dental, Vision Insurance with Flexible Spending Account
• Unlimited PTO
• Life Insurance, AD&D, & Supplemental Life
• Short- & Long-term Disability

WHAT YOU'LL DO:

• Own executive-level customer relationships, align solutions with business objectives, and lead long-range planning, demand forecasting, and roadmap strategy.
• Drive customer retention, renewals, account growth, and multi-year expansion opportunities while maintaining portfolio profitability.
• Lead discovery, solution design, customized demos, POCs, executive presentations, and ROI/value engineering.
• Manage high-impact escalations, cross-functional account teams, and governance, risk, and compliance requirements.
• Champion customer success stories and drive measurable customer outcomes through advanced solution adoption.

WHAT YOU'LL BRING:

• Bachelor's degree in business, accounting, information systems, or a related field or equivalent work experience
• 5-7 years in customer engagement, account coordination, sales support, or operations, preferably in a SaaS or B2B environment
• Proficient in Microsoft Excel, Word, PowerPoint, and Copilot
• Expert in disciplined usage of CRM
• Ability to triage issues, document accurately, and identify issue resolution
• Strong communication skills, including experience with C-level executives
• Proactively identifies trends, mitigates risk, and leads to complex issue discovery
• Ability to support international clients across multiple time zones and travel occasionally as needed.