Testing Specialist - 142030

UC San Diego; San Diego (CA); On-site; USD 47,000 - 73,000; Part time

Job summary

UC San Diego's Triton Testing Center seeks a part-time Testing Specialist to manage administrative testing services, scheduling, and customer support. You will handle testing operations, maintain test security, and deliver accommodations perCANRA considerations, often with limited supervision.

The role requires strong organization, confidentiality, and effective communication with staff across departments; hours vary and may extend during peak periods, including finals weeks.

Qualifications

• Experience with academic integrity and disability accommodations best practices and legal requirements.
• Demonstrated knowledge of academic assessment/testing platforms and experience administering or using them.
• Experience maintaining a high standard of productivity despite frequent interruptions.
• Working knowledge of common organization-specific and other computer application programs.
• Solid knowledge of best practices for proctoring.
• Self-directed, able to respond to changes of pace normal in a Testing Center.
• Ability to use discretion and maintain confidentiality and test security.
• Sound judgment in responding to issues and concerns.
• Strong communication and interpersonal skills, with staff at all levels.
• Solid organizational skills and ability to multi-task with demanding timeframes.

Responsibilities

• The Specialist provides program support for the TTC, including scheduling and planning, assessment advice, data and test processing, and customer service.
• Responsible for testing operations and the testing environment, ensuring security and delivering accommodations.
• Supervises student staff when managers are not present.

Skills

Academic integrity knowledge

Disability accommodations

Assessment platforms experience

Productivity under interruptions

General computer applications

Proctoring best practices

Confidentiality and security

Communication skills

Organizational skills

Tools

Testing platforms

Job description

This is a part-time 50% Limited position for 6 months. This appointment may be extended or converted to career status based on the needs of the department.

DESCRIPTION

The Triton Testing Center (TTC) offers assessment administration services at two campus locations to support student access and success with integrity. The TTC works collaboratively with the Academic Integrity Office (AIO), the Office for Students with Disabilities (OSD), and academic department instructors and staff to offer centralized, secure and proctored testing services for students across the campus including those who need to take their academic tests outside of the space and time constraints of the classroom (e.g., accommodated and make-up exams), and students enrolled in classes that use the TTC as their primary testing service. The TTC is a critical university operation central to the university's teaching and learning mission, as well as its core principles of ethics and integrity.

The Testing Specialist, under the supervision of the Manager and work direction of the Assistant Manager, performs the administrative services of the academic paper and computer-based Triton Testing Center (TTC). The Specialist provides program support for the TTC, including complicated scheduling and planning, assessment advice to instructors, data and test processing, and general customer service. The Specialist is responsible for executing testing operations, sometimes when the Manager and Assistant Manager are present, but often when they are not. The Specialist must handle minor to moderately complex testing and technical issues, often without assistance. The Specialist is responsible for the testing environment, conditions, security of tests, and delivering accommodations as indicated, and supervises the student staff when the Manager and Assistant Manager are not present.

* The TTC is open 8:00am - 8:00pm Monday-Friday and several Saturdays throughout the quarter. Our hours are 8:00am - 10:00pm during Finals Week.

* Therefore, to ensure full coverage, Testing Specialists usually do not have the typical 8:00am - 4:30pm schedule. Possibilities are 9:00am - 5:30pm or 12:00pm - 8:30pm Monday-Friday and 10:00am - 6:00pm on Saturdays.

* Working more than 40 hours/week may also be required during peak times, such as during finals week. The ability to take vacations may be limited when the academic quarters are in session.

QUALIFICATIONS

• Experience with academic integrity and disability accommodations best practices and legal requirements.

• Demonstrated knowledge of academic assessment/testing platforms and experience administering or using them.

• Experience maintaining a high standard of productivity despite frequent interruptions.

• Working knowledge of common organization-specific and other computer application programs.

• Solid knowledge of best practices for proctoring.

• Self-directed, able to respond to changes of pace normal in a Testing Center, and committed to establishing and maintaining a collaborative and collegial environment

• Ability to use discretion and maintain confidentiality. Ability to uphold high standards of test security and integrity.

• Ability to use sound judgment in responding to issues and concerns.

• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.

• Solid organizational skills and ability to multi-task with demanding timeframes.

SPECIAL CONDITIONS

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training will be required. Must meet CANRA compliance requirements per California Child Abuse and Neglect Reporting Act ("CANRA," Penal Code sections 11164-11174.4).

Pay Transparency Act

Annual Full Pay Range: $71,806 - $110,977 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $34.39 - $53.15

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).