Office Support Specialist - The Testing Center

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

The University of Illinois at Urbana-Champaign is seeking an Office Support Specialist for the Testing Center to support secure exam administration, testing operations, and related administrative tasks for the University community and external partners.

You will proctor exams (computer-based and paper-based), verify candidate identities, assist with room preparation, handle purchasing and records, and train student staff while upholding confidentiality and testing standards across multiple

Qualifications

• High school diploma or equivalent required.
• Two years of office/clerical experience may be substituted with college coursework.
• Strong customer service and interpersonal skills are essential.
• Ability to follow testing protocols and maintain confidentiality.

Responsibilities

• Administer and proctor exams following partner requirements and security protocols.
• Provide candidate support and explain testing procedures.
• Maintain testing center operations, records, and certifications.
• Coordinate purchasing, inventory, and administrative tasks.
• Assist with onboarding and training student staff.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Office Support Specialist - The Testing Center

Testing Center

Supports the delivery of secure, efficient, and high-quality testing services for the University community and external testing partners, including examination administration and security, customer service and candidate support, purchasing and administrative processes, and coordination of routine testing center operations and records.

Duties & Responsibilities

• Testing Administration and Operations Support
  • Obtain and maintain required certifications for Pearson VUE and Prometric testing programs.
  • Administer and proctor computer-based and paper-based examinations in accordance with testing-partner and requirements and examination security protocols (Prometric, Pearson Vue, and PSI examinations).
  • Perform candidate check-in, identity verification, and other testing administration activities.
  • Monitor testing environments and maintain examination security and confidentiality.
  • Provide customer service to candidates by explaining testing procedures, answering questions, and addressing routine concerns.
  • Troubleshoot routine technical issues related to testing platforms, software, hardware, and testing equipment; elevate issues as appropriate.
  • Open and close the Testing Center in accordance with established procedures.
  • Document testing activities, incidents, and testing irregularities and notify appropriate staff when necessary.
  • Maintain operational records and utilize testing platforms, administrative systems, and software applications required to support Testing Center operations.
  • Assist with testing room preparation, inventory monitoring, and general operational readiness.
  • Perform other related duties as assigned.
• Administrative and Purchasing Support
  • Coordinate purchasing activities for office operations and programmatic needs, including supplies, equipment, catering, and services, using University-approved purchasing methods and procedures.
  • Monitor inventory levels, identify purchasing needs, and maintain purchasing records, receipts, and related documentation.
  • Assist with purchasing reconciliations and resolution of routine discrepancies; maintain administrative files and records in accordance with established procedures.
  • Provide administrative support for professional staff searches, including scheduling, coordinating candidate activities, and maintaining search-related documentation.
• Student Staff Support
  • Assist Coordinator with onboarding and training student employees on Testing Center procedures and operational expectations.
  • Serve as a resource to student employees regarding testing procedures, customer service practices, and routine operational questions.
  • Assist with maintaining adequate student employee shift coverage to support Testing Center operations.
  • Communicate operational concerns, staffing issues, and testing-related matters to the Coordinator and Assistant Director, as appropriate.

Work Schedule, Travel, or Other Job Expectations

Work is performed in a testing-center environment requiring adherence to strict examination security and confidentiality standards. Early mornings are required. Periodic evening and Saturday hours may be required to support testing schedules as needed. Occasional movement within and between campus locations may be required to support events and operational activities.

Minimum Qualifications

1. High school diploma or equivalent.

2. Any one or combination totaling two (2) years (24 months) from the categories below:

A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:

- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience performing office/clerical activities, including the use of computer systems.

3. One (1) year (12 months) of work experience comparable to the second level of this series.

Preferred Qualifications

• Two (2) years of work experience in customer service, student services, administrative support, testing services, or a related field.
• Experience providing quality customer service.
• Experience using Microsoft Office applications, including Word and Excel.
• Experience delivering computer-based testing or proctoring examinations.
• Experience working in testing, examination, assessment, or another secure/confidential environment.
• Experience providing training, guidance, or support to student employees, volunteers, or peers.
• Experience troubleshooting computer hardware, software, testing platforms, or related technology.
• Experience with purchasing, inventory management, or administrative support activities.
• Experience working collaboratively in a team environment.
• Experience that demonstrates effective communication and interpersonal skills.

Knowledge, Skills, and Abilities

• Ability to maintain examination security and confidentiality and consistently follow established testing protocols.
• Strong customer service and interpersonal skills.
• Ability to communicate testing procedures and requirements clearly and professionally.
• Ability to troubleshoot routine technical issues and determine when escalation is appropriate.
• Ability to interpret and consistently apply institutional policies, testing-partner requirements, and established procedures.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate records and documentation.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to learn and effectively use testing platforms, software applications, and administrative systems.
• Dependable, flexible, adaptable, and punctual.

Appointment Information

This is a 100% full-time Civil Service 3243 - Office Support Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after 12/6/2026. Salary for this position is set by a collective bargaining agreement and the rate of pay is $22.246/hour.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

This position is not eligible for any type of sponsorship for work authorization.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].

Requisition ID: 1038881

Job Category: Administrative Support