Test Service Manager

Tuskegee University

Tuskegee (AL)

On-site

USD 55,000 - 75,000

Full time

30 hours ago

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Job summary

Tuskegee University seeks a Test Service Manager to oversee testing operations within the Admissions and Enrollment Office. You will manage testing administration, data integrity, reporting, and daily clerical workflows to support student admissions processes.

The role requires coordinating testing for ACT residual, GRE, GMAT, LSAT, CLEP, and other exams, plus preparing materials, maintaining records, generating reports, and ensuring timely services for students with diverse needs.

Qualifications

Bachelor's Degree required.
Minimum of three years of relevant work experience.
Strong verbal and written communication skills.
Typing and spelling competency.
Ability to maintain confidentiality and work under pressure.

Responsibilities

Administer, grade, report, and update tests (ACT residual, GRE, GMAT, LSAT, PRAXIS, MCAT, MAT, GED).
Coordinate testing services for the Disability Services Office.
Create and maintain database systems and statistical reports.
Manage clerical workflows: phones, mail, filing, and document preparation.
Schedule examinations and maintain testing records with accuracy.

Skills

Verbal communication

Written communication

Customer service

Time management

Organizational skills

Data entry

Microsoft Office

Records management

Education

Bachelor's Degree

Tools

Microsoft Office

Student information systems

Data reporting tools

Job description

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Position Information

Position Title

Position Title Test Service Manager

Status

Status Full Time

Job Summary

A Test Service Manager / Manager of Admissions and Enrollment oversees testing operations, data integrity, and administrative workflows within an academic admissions and enrollment office.

Administer, grade, report, and update tests such as ACT residual, GRE , GMAT , LSAT , PRAXIS , MCAT , MAT , and GED
Provide test preparation for more popular administered tests
Receives information in various forms and determines the appropriate method of processing.
Responsible for the coordination/completion and the quality of the clerical work for testing services, which includes answering telephones, providing information, or routing calls to the appropriate person; opening and routing incoming mail and preparing outgoing mail, including bulk mailings; typing memos and other correspondence; maintaining office filing system.
Responsible for creating, maintaining, and updating files and record-keeping systems; paper and/or computerized.
Compiles and logically formats statistical data and reports.
Disseminates information that may require explanation and interpretation of established university and departmental policies and procedures and directs individuals to sources of additional information.
Creates and maintains database systems.
Generates reports, memorandums, correspondence, presentation materials, spreadsheets, graphics, and other similar materials using computer systems.
Coordinates testing services for the Disability Services Office.
Coordinates the scheduling and administration of university testing, which includes university examinations, College Level Examination Program ( CLEP ), admissions placement testing, graduate school testing, math placement testing, and other specialized testing as necessary.
Responsible for ordering office supplies.
Process student employee timecards and maintain appropriate records, monitoring available dollars.
Conducts special projects and assignments as directed.
Other related duties as assigned.

Qualifications (Education, Experience and Specialized Training)

Bachelor's Degree required
Minimum of three years of relevant work experience.
Demonstrated experience to successfully work under pressure and meet deadlines.
Demonstrated experience in maintaining confidentiality
Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
Demonstrated experience to successfully operate office equipment.
Demonstrated experience to successfully provide quality customer service.
Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
Possess strong verbal and written communication skills.
Typing and spelling competency.
Demonstrated experience to successfully to use various computer software applications. Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
Demonstrated experience to successfully perform mathematical calculations with speed and accuracy.
Excellent grammar and proofreading skills.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours, possibly standing; requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position, and additional duties may be assigned.

Skills and Attributes

Communication Skills: Ability to communicate clearly and professionally with students, faculty, staff, parents, and testing agencies.
Customer Service: Provide courteous, helpful, and professional assistance to prospective and current students regarding testing requirements and procedures.
Organizational Skills: Schedule examinations, coordinate testing sessions, maintain testing records, and manage multiple responsibilities efficiently.
Attention to Detail: Ensure testing materials, student information, examination results, and records are accurate and properly documented.
Computer Skills: Proficiency in Microsoft Office, email, data entry, student information systems, and online testing platforms.
Confidentiality and Integrity: Maintain the confidentiality and security of student records, examination materials, and test results.
Time Management: Prioritize assignments, meet deadlines, and ensure testing schedules are followed.
Problem-Solving Skills: Identify and resolve scheduling conflicts, technical issues, and testing-related concerns promptly.
Knowledge of Testing Procedures: Understand standardized testing requirements, examination policies, admission requirements, and testing security protocols.
Teamwork and Collaboration: Work effectively with Admissions, Enrollment Management, faculty, and other university departments.
Adaptability: Adjust to changing schedules, testing requirements, technology, and student needs.
Professionalism: Demonstrate reliability, patience, discretion, accountability, and a positive attitude when assisting students and colleagues.