Testing Specialist

Monash University; Baton Rouge (LA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Retirement options

Medical insurance options

Paid holidays

Job summary

BRCC is seeking a Testing Center Technician to administer exams, process scores, and maintain testing records. You will support student success and ensure testing integrity with professional customer service.

You will manage computer-based testing, provide accommodations, prepare reports, and collaborate with faculty to coordinate testing services for traditional and adult learners. Flexibility for evening/weekend testing is required.

Qualifications

• Two (2) years of professional-level customer service experience.
• Experience in a college testing center or academic support unit is preferred.
• Ability to score tests accurately and follow testing procedures.

Responsibilities

• Administer exams and process test results, update official scores.
• Maintain testing files and generate statistical reports.
• Provide accommodated testing and support evening/weekend testing.
• Collaborate with faculty and staff to coordinate testing services.
• Conduct research on testing best practices and assist in operations.

Skills

Customer service

Exam administration

Computer proficiency

Troubleshooting

Communication skills

Organizational skills

Education

Bachelor’s degree in Education; Higher Education Leadership; or Educational Psychology

High School Diploma or Equivalent

Tools

MS Office

Testing platforms

Job description

Job no: 495725
Work type: Staff Full-Time
Location: Baton Rouge, LA
Categories: Academic Affairs, Testing and Assessment

Supporting Student Success, Ensuring Assessment Excellence, and Advancing Institutional Achievement.

Responsible for providing all services offered by the Testing Center including but not limited to administering testing placement exams, instructor exams, adult education exams, various industry based credentials, other professional level exams, providing testing accommodations, processing test results, updating records with official scores, maintaining testing files, preparing statistical reports, and providing information related to the effectiveness of the testing instruments currently used. Also responsible for creating and maintaining an environment conducive to testing that is focused on student success and excellent customer service.

Key Responsibilities

40%

• Responsible for helping to provide all services offered by the Testing Center established by BRCC for testing and assessment including but not limited to administering testing, processing test results, updating records with official scores, maintaining testing files, assisting preparing statistical reports, and providing information related to the effectiveness of the testing instruments currently used.
• Administer all current and future exams offered by the Testing Center in a computer-based Testing Center and be able to trouble shoot any technical issues that may arise with exam administration.
• Maintain efficient operations to meet the academic support needs of students including traditional and adult learners.
• Collaborate with Testing Center staff to provide effective planning, delivery and evaluation of academic support services provided by the Testing Center.
• Serve as liaison in communication with faculty, staff and students.
• Provide exams on a flexible basis including evening and weekend testing.

35%

• Develop and maintain relationships with testing partners. Maintain testing certifications and be familiar with all computer based and paper-based testing procedures to administer exams.
• Contribute recommendations for improved operations, services, and programs.
• Ensure that equipment and furniture is conducive to testing.

10%

• Provide accommodated testing for all exams offered.

10%

• Conduct research of best practices and of Testing Center use.
• 5% Other duties as assigned

Minimum Qualifications

Education

• High School Diploma or Equivalent

Experience

• Two (2) years of professional-level experience providing customer service.

Required Knowledge, Skills & Abilities

Advanced

• Ability to accurately score test items
• Ability to understand tests and assessment administration procedures
• Ability to understand and communicate policies, procedures, and regulations to varying level of BRCC faculty, staff and students/prospective students from various socio-economic backgrounds
• Written and oral communication skills
• Interpersonal skills to handle sensitive and confidential situations (demonstrates poise, tact, and diplomacy)
• Working knowledge of and proficiency with a variety of computer word processing, spreadsheet, database software applications, ability to learn multiple computer-based testing platforms, and troubleshoot technical issues when administering exams.
• Organizational skills

Preferred Education

• Bachelor’s degree in Education, Curriculum and Instruction, Higher Education Leadership, or Educational Psychology.

Preferred Experience

• Two (2) years or more of professional level experience in a college testing center or academic support unit (i.e. academic advising, tutoring center, onboarding center)

Preferred Knowledge, Skills, & Abilities

• Previous experience working a computer-based Testing Center with the ability to utilize multiple computer-based delivery systems.
• Previous experience troubleshooting technical issues with computer systems.

Benefits:

As a member of the Louisiana Community and Technical College System,BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.

Louisiana Community and Technical Colleges System