Testing Specialist

Baton Rouge Community College; Baton Rouge (LA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Retirement options

Medical insurance options

Holidays and leave benefits

Job summary

Baton Rouge Community College (BRCC) is seeking a Testing Specialist to support the Testing Center in Baton Rouge, Louisiana. Responsibilities include administering placement exams, instructor exams, adult education exams, and industry credentials, and providing testing accommodations and result processing.

You will maintain testing records, generate reports, and ensure a secure, customer‑focused testing environment that promotes student success and excellent service to faculty and students.

Qualifications

• High School Diploma or Equivalent required.
• Two years of professional-level customer service experience.
• Ability to score tests accurately and maintain records.
• Strong written and verbal communication skills.
• Ability to interact professionally with diverse users.

Responsibilities

• Administer exams (placement, instructor, adult education, industry credentials).
• Provide testing accommodations and process results accurately.
• Update official scores and maintain testing files and records.
• Prepare statistical reports on testing outcomes.
• Support an environment focused on student success and customer service.
• Coordinate with faculty and students; schedule exams as needed.
• Troubleshoot technical issues in a computer-based testing setting.

Skills

Customer service

Testing administration

Communication skills

Problem solving

Technical troubleshooting

Record keeping

Interpersonal skills

Microsoft Office

Data entry

Education

High School Diploma or Equivalent

Tools

Testing platforms

Job description

Job no: 495725

Closes:

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Academic Affairs, Testing and Assessment

Testing Specialist

Baton Rouge Community College (BRCC)

Baton Rouge, Louisiana

Supporting Student Success, Ensuring AssessmentExcellence, and Advancing Institutional Achievement.

Responsible for providing all services offered by the TestingCenter including but not limited to administering testing placementexams, instructor exams, adult education exams, various industrybased credentials, other professional level exams, providingtesting accommodations, processing test results, updating recordswith official scores, maintaining testing files, preparingstatistical reports, and providing information related to theeffectiveness of the testing instruments currently used. Alsoresponsible for creating and maintaining an environment conduciveto testing that is focused on student success and excellentcustomer service.

Key Responsibilities

40%

• Responsible for helping to provide all services offered by theTesting Center established by BRCC for testing and assessmentincluding but not limited to administering testing, processing testresults, updating records with official scores, maintaining testingfiles, assisting preparing statistical reports, and providinginformation related to the effectiveness of the testing instrumentscurrently used.
• Administer all current and future exams offered by the TestingCenter in a computer-based Testing Center and be able to troubleshoot any technical issues that may arise with examadministration.
• Maintain efficient operations to meet the academic supportneeds of students including traditional and adult learners.
• Collaborate with Testing Center staff to provide effectiveplanning, delivery and evaluation of academic support servicesprovided by the Testing Center.
• Serve as liaison in communication with faculty, staff andstudents.
• Provide exams on a flexible basis including evening and weekendtesting.

35%

• Develop and maintain relationships with testing partners.Maintain testing certifications and be familiar with all computerbased and paper-based testing procedures to administer exams.
• Contribute recommendations for improved operations, services,and programs.
• Ensure that equipment and furniture is conducive totesting.

10%

• Provide accommodated testing for all exams offered.

10%

• Conduct research of best practices and of Testing Centeruse.

• 5% Other duties as assigned

Minimum Qualifications

Education

• High School Diploma or Equivalent

Experience

• Two (2) years of professional-level experience providingcustomer service.

Required Knowledge, Skills & Abilities

Advanced

• Ability to accurately score test items
• Ability to understand tests and assessment administrationprocedures
• Ability to understand and communicate policies, procedures, andregulations to varying level of BRCC faculty, staff andstudents/prospective students from various socio-economicbackgrounds
• Written and oral communication skills
• Interpersonal skills to handle sensitive and confidentialsituations (demonstrates poise, tact, and diplomacy)
• Working knowledge of and proficiency with a variety of computerword processing, spreadsheet, database software applications,ability to learn multiple computer-based testing platforms, andtroubleshoot technical issues when administering exams.
• Organizational skills

Preferred Education

• Bachelor’s degree in Education, Curriculum and Instruction,Higher Education Leadership, or Educational Psychology.

Preferred Experience

• Two (2) years or more of professional level experience in acollege testing center or academic support unit (i.e. academicadvising, tutoring center, onboarding center)

Preferred Knowledge, Skills, &Abilities

• Previous experience working a computer-based Testing Centerwith the ability to utilize multiple computer-based deliverysystems.
• Previous experience troubleshooting technical issues withcomputer systems.

Benefits:

As a member of the LouisianaCommunity and Technical College System,BRCC has an attractivebenefits package with a wide variety of benefit options. Benefitsoffered include retirement, multiple medical insurance options,supplemental insurances (dental, term life, disability, accident,vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollarson some childcare and medical expenses), holidays (14 per year,typically includes longer break at Christmas), generous annual(vacation) and sick leave benefits and Employee Assistance Program.Specific benefits depend on job category, percent effort, andlength of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative workenvironment, a commitment to employee development, and theopportunity to support the mission of student success throughstrong institutional operations.

Passing pre-employment criminal background screen isrequired as a condition of employment.