Testing Specialist

Sowela Technical Community College; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Retirement benefits

Medical insurance options

Paid time off and holidays

Job summary

Baton Rouge Community College is seeking a Testing Specialist to administer a range of exams, maintain accurate scoring records, and support student success through high-quality testing services.

The role requires experience in customer service, strong attention to detail, and the ability to troubleshoot testing platforms in a fast-paced academic environment. Evening and weekend testing flexibility is expected.

Qualifications

• High School Diploma or Equivalent is required.
• Two years of professional-level customer service experience.
• Ability to score test items accurately and understand testing procedures.
• Strong written and verbal communication, with ability to work with diverse populations.

Responsibilities

• Administer testing placement exams, instructor exams, and other professional exams.
• Process test results and update official scores.
• Maintain testing files and prepare statistical reports on testing instruments.
• Provide accommodated testing and special testing arrangements as needed.
• Coordinate with faculty and staff to ensure smooth testing operations and customer service.

Skills

Customer service

Test scoring

Testing procedures

Communication

Troubleshooting

Organizational skills

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Testing platforms

Excel

Job description

Testing Specialist Job no: 495725 Closes: Work Type: Staff Full-Time Locations: Baton Rouge, LA Categories: Academic Affairs, Testing and Assessment

Testing Specialist

Baton Rouge Community College (BRCC)

Baton Rouge, Louisiana

Supporting Student Success, Ensuring Assessment Excellence, and Advancing Institutional Achievement.

Responsible for providing all services offered by the Testing Center including but not limited to administering testing placement exams, instructor exams, adult education exams, various industry based credentials, other professional level exams, providing testing accommodations, processing test results, updating records with official scores, maintaining testing files, preparing statistical reports, and providing information related to the effectiveness of the testing instruments currently used. Also responsible for creating and maintaining an environment conducive to testing that is focused on student success and excellent customer service.

Key Responsibilities

40%

• Responsible for helping to provide all services offered by the Testing Center established by BRCC for testing and assessment including but not limited to administering testing, processing test results, updating records with official scores, maintaining testing files, assisting preparing statistical reports, and providing information related to the effectiveness of the testing instruments currently used.
• Administer all current and future exams offered by the Testing Center in a computer-based Testing Center and be able to trouble shoot any technical issues that may arise with exam administration.
• Maintain efficient operations to meet the academic support needs of students including traditional and adult learners.
• Collaborate with Testing Center staff to provide effective planning, delivery and evaluation of academic support services provided by the Testing Center.
• Serve as liaison in communication with faculty, staff and students.
• Provide exams on a flexible basis including evening and weekend testing.

35%

• Develop and maintain relationships with testing partners. Maintain testing certifications and be familiar with all computer based and paper-based testing procedures to administer exams.
• Contribute recommendations for improved operations, services, and programs.
• Ensure that equipment and furniture is conducive to testing.

10%

• Provide accommodated testing for all exams offered.

10%

• Conduct research of best practices and of Testing Center use.

• 5% Other duties as assigned

Minimum Qualifications

Education

• High School Diploma or Equivalent

Experience

• Two (2) years of professional-level experience providing customer service.

Required Knowledge, Skills & Abilities

Advanced

• Ability to accurately score test items
• Ability to understand tests and assessment administration procedures
• Ability to understand and communicate policies, procedures, and regulations to varying level of BRCC faculty, staff and students/prospective students from various socio-economic backgrounds
• Written and oral communication skills
• Interpersonal skills to handle sensitive and confidential situations (demonstrates poise, tact, and diplomacy)
• Working knowledge of and proficiency with a variety of computer word processing, spreadsheet, database software applications, ability to learn multiple computer-based testing platforms, and troubleshoot technical issues when administering exams.
• Organizational skills

Preferred Education

• Bachelor’s degree in Education, Curriculum and Instruction, Higher Education Leadership, or Educational Psychology.

Preferred Experience

• Two (2) years or more of professional level experience in a college testing center or academic support unit (i.e. academic advising, tutoring center, onboarding center)

Preferred Knowledge, Skills, & Abilities

• Previous experience working a computer-based Testing Center with the ability to utilize multiple computer-based delivery systems.
• Previous experience troubleshooting technical issues with computer systems.

Benefits:

Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.