Testing Operations Lead for Home Care Aide Certification

SEIU 775 Benefits Group; Seattle (WA); Hybrid; USD 89,000 - 117,000; Full time

Benefits offered by this job

Health benefits

PTO 18 days

Sick days 15

Holidays 9

Pension/401(k)

Job summary

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead the Washington Department of Health–approved Home Care Aide testing program. You will oversee testing operations, QA, compliance, and integrity to ensure high-quality exams across the state.

You will collaborate with regulatory partners and internal teams to drive operational excellence, continuous improvement, and program effectiveness, delivering data-informed insights and scalable processes for a skilled

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of program, operations, or project leadership experience.
• 3+ years leading cross-functional initiatives.
• Experience developing and improving processes, workflows, policies, and procedures.
• Ability to analyze data, identify trends, and make recommendations.
• Experience supporting budgeting, forecasting, resource planning, or operational decision-making.
• Knowledge of quality assurance, compliance, and risk management principles.
• Proven ability to build effective relationships with stakeholders across teams.
• Excellent organizational, communication, problem-solving, and prioritization skills.

Responsibilities

• Lead administration and delivery of Washington Dept of Health-approved Home Care Aide exams.
• Own Testing Integration Program operations and drive improvement.
• Develop scalable workflows, policies, and onboarding materials.
• Coordinate cross-functional efforts to align with objectives and regulatory requirements.
• Ensure compliance with regulations, testing standards, and security requirements.
• Lead quality assurance and monitor program performance.
• Drive cross-functional projects and process improvements.
• Monitor capacity, learner outcomes, and program metrics.
• Analyze data to support strategic decisions and resource management.
• Provide data-driven recommendations for staffing and forecasting.
• Create reports and dashboards communicating performance to leadership.
• Build relationships with regulatory agencies, testing partners, and vendors.
• Serve as a subject matter expert on testing operations and regulatory expectations.
• Perform other duties commensurate with the role.

Skills

Leadership

Cross-functional collaboration

Data analysis

Budgeting/Forecasting

Quality assurance

Regulatory compliance

Stakeholder management

Education

Bachelor's degree in Business Administration, Education, Healthcare Administration, Public Administration, or related field

Tools

iCode testing management system

Job description

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead the Washington Department of Health–approved Home Care Aide testing program. You will oversee testing operations, QA, compliance, and integrity to ensure high-quality exams across the state.

You will collaborate with regulatory partners and internal teams to drive operational excellence, continuous improvement, and program effectiveness, delivering data-informed insights and scalable processes for a skilled