Benefits & Care Operations Lead - Hybrid/Remote

State of Washington; Everett (WA); Hybride; USD 95 000 - 130 000; Plein temps

Résumé du poste

Washington State Department of Social and Health Services seeks an experienced Program Manager for Benefits and Customer Care Operations to turn policy changes into practical, structured workflows. You will lead training, quality assurance, and staff development across statewide centers, guiding teams through evolving procedures and ensuring compliant, timely benefit delivery.

Your role includes building consistency in processes, partnering with other agencies, and setting clear ownership while

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Five years of professional supervision/management in social and health services.
• Equivalence may substitute for education requirements.

Responsabilités

• Lead training, quality assurance, appeals, procedure development, and staff development for Benefits and Customer Care operations.
• Manage a growing team including Social and Health Program Consultants.
• Build and improve training, QA, and appeals processes as WA Cares Fund operations develop.
• Turn policy changes into clear procedures and resources for staff.
• Monitor performance, identify gaps, and implement improvements or corrective actions.
• Ensure WA Cares Fund benefits are delivered legally, accurately, and on time.
• Recommend changes to statewide policies, procedures, and service delivery.
• Collaborate with other agencies and internal partners on WA Cares Fund operations.
• Guide staff and partners through complex program and policy questions.

Connaissances

Supervision experience

Management

Training

Quality assurance

Policy interpretation

Stakeholder collaboration

Formation

Bachelor's degree in social work, human services, business administration, public administration, healthcare administration, or related field

Description du poste

Washington State Department of Social and Health Services seeks an experienced Program Manager for Benefits and Customer Care Operations to turn policy changes into practical, structured workflows. You will lead training, quality assurance, and staff development across statewide centers, guiding teams through evolving procedures and ensuring compliant, timely benefit delivery.

Your role includes building consistency in processes, partnering with other agencies, and setting clear ownership while