Integration Testing Program Specialist II

SEIU 775 Benefits Group; Seattle (WA); Hybrid; USD 89,000 - 117,000; Full time

Benefits offered by this job

Fully Paid Medical

PTO 18 days

Sick days 15

Holidays 9

Floating holiday

Personal days 2

Winter/Summer breaks

Pension & 401(k)

Stipends

Job summary

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead Washington DOH-approved Home Care Aide exams and own the Testing Integration Program. You will drive operations, quality assurance, compliance, and testing integrity while collaborating with regulatory partners and stakeholders.

The role focuses on scalable workflows, cross-functional coordination, and data-informed decisions to improve program effectiveness and learner outcomes across the state.

Qualifications

• Bachelor's degree in Business Administration, Education, Healthcare Administration, Public Administration, or related field.
• 5+ years of program, operations, or project leadership experience in a complex or regulated environment.
• 3+ years of experience leading cross-functional initiatives and driving results through collaboration and influence.
• Experience developing and improving processes, workflows, policies, and operational procedures.
• Ability to analyze data, identify trends, and make sound business recommendations.
• Experience supporting budgeting, forecasting, resource planning, or operational decision-making.
• Knowledge of quality assurance, compliance, and risk management principles.
• Proven ability to build effective relationships and collaborate with stakeholders across multiple teams.
• Excellent organizational, communication, problem-solving, and prioritization skills.

Responsibilities

• Lead the administration and delivery of Washington DOH-approved Home Care Aide exams across the state.
• Serve as the operational owner of the Testing Integration Program and drive continuous improvement.
• Develop, implement, and maintain scalable workflows, policies, and onboarding materials.
• Coordinate cross-functional efforts to align testing operations with goals and regulatory requirements.
• Ensure compliance with testing regulations, standards, security, and integrity protocols.
• Lead the organization’s quality assurance program and monitor performance against standards.
• Lead cross-functional projects and pilot initiatives to enhance program performance.
• Monitor capacity, learner outcomes, and program metrics to identify trends and opportunities.
• Analyze program data to support strategic decisions and resource management.
• Participate in planning, staffing, forecasting, and data-driven recommendations.
• Develop reports and dashboards to communicate performance to leadership.
• Build relationships with regulatory agencies, testing partners, vendors, and internal teams.
• Serve as a trusted subject matter expert on testing operations and regulatory expectations.
• From time to time, perform other duties commensurate with the role.

Skills

Organizational skills

Communication

Problem-solving

Prioritization

Education

Bachelor's degree in Business/Healthcare/Admin

Job description

Who We Are:

SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs. We intend to make caregiving a health care job of choice.

Job Details

Description

Who We Are:

SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs. We intend to make caregiving a health care job of choice.

We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce.

We are a nonprofit – passionate about revolutionizing the future of in-home care, and are looking for others to join our smart, collaborative and kind team.

The Details

In-Office Requirements:

This role requires up to 40% presence at our Downtown Seattle headquarters, as defined by the Collective Bargaining Agreement (CBA). Standard business hours Monday–Friday, 8:30 a.m.–5:00 p.m. This position will require some weekend and evenings with flex in our standard work hours.

Remote Work Eligibility:

For employees residing outside of the Seattle metropolitan area, remote work may be considered in WA. Final approval is determined through a management review process.

Category:

Full-Time, FLSA Exempt, Regular, Union

Physical Requirements:

Must be able to perform tasks that may require prolonged periods of sitting or standing, with or without reasonable accommodation.

About The Position

Reporting to the Director of Training Benefit Operations and Training Administration, the Integration Testing Program Specialist II serves as the operational lead for the organization's Home Care Aide testing program. This role oversees testing operations, quality assurance, compliance, and testing integrity to support the successful delivery of Washington Department of Health-approved knowledge and skills examinations. Working closely with internal teams, regulatory partners, and stakeholders, this position drives operational excellence, continuous improvement, and program effectiveness. Through collaboration, problem-solving, and data-informed decision-making, the Integration Testing Program Specialist II helps support a skilled home care workforce and advances the organization's commitment to high-quality training and certification programs.

You Will

• Lead the administration and delivery of Washington Department of Health-approved Home Care Aide knowledge and skills examinations across the state;
• Serve as the operational owner of the Testing Integration Program, ensuring effective implementation, execution, and continuous improvement of testing operations;
• Develop, implement, and maintain scalable workflows, policies, procedures, and onboarding materials that support consistent and efficient program delivery;
• Coordinate cross-functional efforts to ensure testing operations align with organizational objectives, regulatory requirements, and learner needs;
• Ensure compliance with Washington Department of Health regulations, testing standards, exam security requirements, and testing integrity protocols;
• Lead the organization's quality assurance program, monitoring program quality, operational effectiveness, and adherence to established standards;
• Lead cross-functional projects, pilot initiatives, and process improvement efforts that enhance program performance, learner outcomes, and operational efficiency;
• Monitor testing capacity, operational performance, learner outcomes, and key program metrics to identify trends, opportunities, and areas for improvement;
• Analyze program, operational, financial, and travel-related data to support strategic decision-making and resource management
• Participate in planning, staffing structuring, forecasting, and decisions by providing data-driven recommendations;
• Develop reports, dashboards, presentations, and business cases that communicate program performance, insights, and recommendations to leadership and stakeholders;
• Build and maintain collaborative relationships with regulatory agencies, testing partners, vendors, and internal stakeholders to support successful program operations;
• Serve as a trusted resource and subject matter expert on testing operations, program requirements, and regulatory expectations;
• From time to time, perform other duties commensurate with the level of this position.

You Will Need To Have

• Bachelor's degree in Business Administration, Education, Healthcare Administration, Public Administration, or a related field, or an equivalent combination of education and experience;
• 5+ years of program, operations, or project leadership experience in a complex or regulated environment;
• 3+ years of experience leading cross-functional initiatives and driving results through collaboration and influence;
• Experience developing and improving processes, workflows, policies, and operational procedures;
• Ability to analyze data, identify trends, and make sound business recommendations;
• Experience supporting budgeting, forecasting, resource planning, or operational decision-making;
• Knowledge of quality assurance, compliance, and risk management principles;
• Proven ability to build effective relationships and collaborate with stakeholders across multiple teams;
• Excellent organizational, communication, problem-solving, and prioritization skills.

It Will Be Great If You Have

• Experience supporting certification, credentialing, licensure, testing, or examination programs.
• Knowledge of Washington State Home Care Aide certification requirements.
• Experience working with regulatory agencies, statewide programs, or highly regulated environments.
• Experience in healthcare, workforce development, adult education, or training administration.
• Experience utilizing Washington Department of Health iCode or similar testing management systems.

Salary Range

• $89,356.91 to $116,590.51
• Candidates with more than 5-years experience usually land near the $103,589.15 range.

Benefits

• Fully Paid Medical, Dental and Vision;
• 18 days PTO, 15 Sick days, 9 holidays, 1 floating holiday, 2 personal days
• End of the year winter break; mid-year summer break and earned paid longevity sabbatical
• Defined Benefit Pension Plan and 401(k) options;
• Fitness, cell phone, internet and furniture stipends.

Statement of Affiritive Action

SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an Affiritive Action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.