Remote-Eligible Integration Testing Program Lead

SEIU 775 Benefits Group; Washington; Hybrid; USD 89,000 - 117,000; Full time

Benefits offered by this job

Fully Paid Medical, Dental and Vision

PTO: 18 days

Sick days: 15

Holidays: 9 + floating holiday

Longevity sabbatical

Job summary

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead Washington DOH-approved Home Care Aide exams across the state. This role oversees testing operations, quality assurance, compliance, and program integrity to support high-quality training and certification.

Reporting to the Director of Training Benefit Operations and Training Administration, you will drive continuous improvement, develop scalable workflows, and collaborate with regulatory partners to advance

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5+ years leading program, operations, or project leadership in regulated environments.
• 3+ years leading cross-functional initiatives and driving results.
• Experience developing and improving processes, workflows, policies, and operational procedures.
• Ability to analyze data, identify trends, and make sound recommendations.
• Experience supporting budgeting, forecasting, resource planning, or operational decision-making.
• Knowledge of quality assurance, compliance, and risk management principles.
• Proven ability to build effective relationships and collaborate with stakeholders across multiple teams.
• Excellent organizational, communication, problem-solving, and prioritization skills.

Responsibilities

• Lead the administration and delivery of Washington Department of Health-approved Home Care Aide exams nationwide.
• Serve as the operational owner of the Testing Integration Program, ensuring effective execution and continuous improvement.
• Develop, implement, and maintain scalable workflows, policies, and onboarding materials.
• Coordinate cross-functional efforts to align testing operations with objectives and learner needs.
• Ensure compliance with regulations, testing standards, and security requirements.
• Oversee the QA program and monitor program quality and performance.
• Lead cross-functional projects and pilot initiatives to improve performance.
• Monitor capacity, learner outcomes, and key metrics to identify opportunities.
• Analyze program data to support strategic decisions and resource management.
• Provide data-driven recommendations in planning and staffing decisions.
• Develop reports and dashboards communicating performance to leadership.
• Build relationships with regulatory agencies, testing partners, vendors, and internal teams.
• Serve as a subject matter expert on testing operations and regulatory expectations.
• Perform other duties commensurate with the role as needed.

Education

Bachelor's degree in Business Administration, Education, Healthcare Administration, Public Administration, or related field

Job description

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead Washington DOH-approved Home Care Aide exams across the state. This role oversees testing operations, quality assurance, compliance, and program integrity to support high-quality training and certification.

Reporting to the Director of Training Benefit Operations and Training Administration, you will drive continuous improvement, develop scalable workflows, and collaborate with regulatory partners to advance