Program Lead, Integration Testing & Compliance (Hybrid)

SEIU 775 Benefits Group; Seattle (WA); Hybrid; USD 89,000 - 117,000; Full time

Benefits offered by this job

Fully Paid Medical

PTO 18 days

Sick days 15

Holidays 9

Floating holiday

Personal days 2

Winter/Summer breaks

Pension & 401(k)

Stipends

Job summary

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead Washington DOH-approved Home Care Aide exams and own the Testing Integration Program. You will drive operations, quality assurance, compliance, and testing integrity while collaborating with regulatory partners and stakeholders.

The role focuses on scalable workflows, cross-functional coordination, and data-informed decisions to improve program effectiveness and learner outcomes across the state.

Qualifications

• Bachelor's degree in Business Administration, Education, Healthcare Administration, Public Administration, or related field.
• 5+ years of program, operations, or project leadership experience in a complex or regulated environment.
• 3+ years of experience leading cross-functional initiatives and driving results through collaboration and influence.
• Experience developing and improving processes, workflows, policies, and operational procedures.
• Ability to analyze data, identify trends, and make sound business recommendations.
• Experience supporting budgeting, forecasting, resource planning, or operational decision-making.
• Knowledge of quality assurance, compliance, and risk management principles.
• Proven ability to build effective relationships and collaborate with stakeholders across multiple teams.
• Excellent organizational, communication, problem-solving, and prioritization skills.

Responsibilities

• Lead the administration and delivery of Washington DOH-approved Home Care Aide exams across the state.
• Serve as the operational owner of the Testing Integration Program and drive continuous improvement.
• Develop, implement, and maintain scalable workflows, policies, and onboarding materials.
• Coordinate cross-functional efforts to align testing operations with goals and regulatory requirements.
• Ensure compliance with testing regulations, standards, security, and integrity protocols.
• Lead the organization’s quality assurance program and monitor performance against standards.
• Lead cross-functional projects and pilot initiatives to enhance program performance.
• Monitor capacity, learner outcomes, and program metrics to identify trends and opportunities.
• Analyze program data to support strategic decisions and resource management.
• Participate in planning, staffing, forecasting, and data-driven recommendations.
• Develop reports and dashboards to communicate performance to leadership.
• Build relationships with regulatory agencies, testing partners, vendors, and internal teams.
• Serve as a trusted subject matter expert on testing operations and regulatory expectations.
• From time to time, perform other duties commensurate with the role.

Skills

Organizational skills

Communication

Problem-solving

Prioritization

Education

Bachelor's degree in Business/Healthcare/Admin

Job description

SEIU 775 Benefits Group is seeking an Integration Testing Program Specialist II to lead Washington DOH-approved Home Care Aide exams and own the Testing Integration Program. You will drive operations, quality assurance, compliance, and testing integrity while collaborating with regulatory partners and stakeholders.

The role focuses on scalable workflows, cross-functional coordination, and data-informed decisions to improve program effectiveness and learner outcomes across the state.