Testing Center Lead & Student Success Data Analyst

Northwestern Michigan College; Traverse City (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwestern Michigan College is seeking a Testing Center Management & Administration professional to oversee day-to-day operations of two Testing Centers. You will supervise proctors, manage placement testing, NMC tests, certification exams, and exams for other colleges, and provide data analysis support for student success initiatives.

You will ensure staffing, training, and adherence to testing policies while maintaining academic integrity and coordinating with faculty and external testing

Qualifications

• Associate’s Degree is required.
• Experience with Windows-based programs and applications (MS Office, Outlook, Excel, Explorer-web)
• Experience using Google Workspace and video communication tools (Google Meet, Zoom)
• Minimum of 2 years customer service experience

Responsibilities

• Hires, trains, and maintains proctoring staff schedules.
• Proctors tests when needed to accommodate or increase capacity.
• Supervises the proctor team per NMC policies and performance reviews.
• Maintains testing certifications and oversees staff training for certifications.
• Monitors balance between in-person testing and online proctoring to ensure integrity.
• Stay up to date on testing best practices and technology solutions and troubleshoot as needed.
• Administer and proctor certification exams per client requirements.
• Maintain records of administered tests and submit monthly reports.
• Maintain academic integrity and log incidents in Red Flags (Maxient).
• Update Testing Center webpages with semester hours.
• Coordinate with students and staff on placement scores and understanding of measures.
• Communicate with faculty, other centers, and community members to meet testing needs.
• Support data collection and reporting for Student Success & Retention.

Skills

Customer service

MS Office

Google Workspace

Video conferencing

Education

Associate’s Degree

Bachelor’s Degree

Tools

Banner

Starfish/MySuccess

Student database systems

Job description

Northwestern Michigan College is seeking a Testing Center Management & Administration professional to oversee day-to-day operations of two Testing Centers. You will supervise proctors, manage placement testing, NMC tests, certification exams, and exams for other colleges, and provide data analysis support for student success initiatives.

You will ensure staffing, training, and adherence to testing policies while maintaining academic integrity and coordinating with faculty and external testing