Testing Center Coordinator: Accommodations & Proctoring

VIVA USA Inc; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

VIVA USA Inc in Cambridge, MA is seeking a Testing Center Specialist to oversee exam accommodations for qualified students. You will coordinate with the Registrar’s Office and Disability Access Office to plan and implement accommodations and support day-to-day testing operations.

Responsibilities include greeting visitors, scheduling exams, proctoring, managing exam rooms, handling front desk duties, and maintaining accurate records while ensuring confidentiality and exceptional customer service.

Qualifications

• Graduation from high school or its equivalent.
• One year of academic experience.
• One year of administrative experience.
• One year of customer service experience.

Responsibilities

• Greet and welcome visitors and direct them to the appropriate location.
• Coordinate higher-need and complex testing accommodations for students.
• Collaborate with the Disability Access Office, Registrar’s Office, and other campus partners to plan, implement, and troubleshoot higher-need testing accommodations.
• Coordinate technology and special formats for exams through the Testing Center.
• Assist with scheduling and administration of exams.
• Understand and maintain testing policies and procedures for all assessments administered.
• Effectively communicate with students and faculty.
• Provide support for testing center exam management system to faculty and students.
• Assign exam spaces to students and manage resource allocation effectively.
• Perform administrative tasks including answering phone calls, distributing mail, organizing exam folders, and other related duties.
• Organize completed exams and coordinate exam pickups with faculty.
• Directly proctors exams when needed.
• Monitor test rooms during the administration of exams.
• Address and resolve questions or concerns regarding accommodations during exams.
• Collect, check, and count completed exams.
• Other duties as required.

Education

High school diploma or equivalent

Job description

VIVA USA Inc in Cambridge, MA is seeking a Testing Center Specialist to oversee exam accommodations for qualified students. You will coordinate with the Registrar’s Office and Disability Access Office to plan and implement accommodations and support day-to-day testing operations.

Responsibilities include greeting visitors, scheduling exams, proctoring, managing exam rooms, handling front desk duties, and maintaining accurate records while ensuring confidentiality and exceptional customer service.