Academic Advisor

Joliet-Junior-College; Joliet (IL); On-site; USD 36,000 - 39,000; Full time

Job summary

Joliet Junior College is seeking an Academic Advisor to provide comprehensive academic pathway coaching for new and continuing students. You will liaise between the Student Advising Center and assigned pathways, guide undecided students, and support those with probationary status or financial aid appeals.

You will collaborate with Enrollment Management and Academic Affairs to assist with special permissions, major changes, and transcripts.

Qualifications

• Master’s degree required.
• Minimum three years of advising or academic coaching in higher education.
• Strong communication, interpersonal, and presentation skills.

Responsibilities

• Provide guided academic pathway coaching for new, continuing, transfer, and undecided students; assist with course selection and navigate placement tests.
• Serve as point of contact for initial advising for reverse transfer and returning student onboarding.
• Assist faculty advisors with financial aid appeals, probation, suspension cases, and veteran planning.
• Collaborate with Enrollment Management to support major/pathway changes and financial aid appeals.
• Assist with special permissions for course enrollment and act as a generalist for pathway coaching.
• Coordinate unofficial transcript reviews with Records/Academic departments as needed.
• Participate in curriculum updates and training on articulation agreements and transfer tools.
• Provide pathway coaching with Disability Services for students with disabilities.
• Monitor academic progress and refer students to campus resources; report progress to leadership.
• Maintain student files in advising software and document updates; use data for reporting and campaigns.
• Explain college policies during orientations and onboarding sessions for new students and families.
• Aid in recruitment by informing about degree/certificate requirements and enrollment procedures.
• Maintain thorough records to support enrollment, retention, and matriculation reporting.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Time management

Training and presentation

Problem-solving

Education

Master's Degree

Tools

Workday

Job description

Position Title:Academic AdvisorJob Description:POSTION: Academic AdvisorSTATUS: Full TimeDEPARTMENT: Student Advising CenterDIVISION: Student DevelopmentCLASSIFICATION: Non-ExemptUNION: TOSSC-AFT Local 604REPORTS TO: Manager, Student Advising CenterPLACEMENT: Grade 110HIRING RANGE: $26.42 - $28.00 per hourReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.POSITION SUMMARYThe Academic Advisor provides academic advising for new and continuing students and serves as a liaison between the Student Advising Center and assigned academic pathways. Provides support to continuing students who are undecided about their major or career pathway and offers academic support and coaching to a diverse group of students including those on probation, in need of financial aid appeals or assistance with veteran semester planning. Assists in referring students to on-campus resources to aid student success.ESSENTIAL JOB DUTIES AND KEY RESPONISBILIES1. Provide guided academic pathway coaching for new, continuing, transfer, reverse-transfer, and undecided students; assist with identifying the educational options appropriate for the stated goal, assist with the interpretation of the placement test scores, and support coursework selection for certificate or degree completion and/or transfer planning; access self-service resources in the student portal.2. Serve as point person for initial advising for reverse transfer and returning student onboarding. Assist with advising in New Student Advising sessions.3. Assist faculty advisors in designated pathways with financial aid appeals, students who are on academic probation or suspension, and veteran planning. Develop success strategies to support student goals and make referrals to special population resources and/or programs.4. Collaborate with Enrollment Management to support processes related to academic major/pathway change and financial aid appeals, including academic planning and document completion.5. Collaborate with Enrollment Management and Academic Affairs to assist students with unique circumstances requiring special permissions for course enrollment; serve as generalists providing pathway coaching through completion of student goals and facilitate referrals to a faculty advisors when appropriate.6. Collaborate with the Record Department and/or appropriate Academic Department Chair/Dean when conducting unofficial transcript reviews for course planning, as needed.7. Participate in regular academic/curriculum update and training to stay current in articulation agreements, transfer tools, and technology that aid in student planning. Support students in academic and transfer planning with foundational understanding of General Education Core Curriculum, Illinois Articulation, Initiative (IAI).8. Provide comprehensive pathway coaching in collaboration with Disability Services to support the unique needs of students with disabilities (Section 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008) during their first year of transition.9. Monitor academic progress of students toward degree and/or certificate completion; identify current and potential academic needs; refer students to appropriate campus resources for additional assistance. Provide updates/reports to leadership regarding student progress (i.e. Navigate, or other advising technology)10. Maintain student files and records in academic advising software; document all pertinent student information and update notes in the designated software regarding changes to student status. Utilize data for strategic comprehensive reporting and communication campaigns.11. Interpret and explain college policies and procedures; participate in preparation of orientations; present academic information to new students and parents/family during new student onboarding,12. Assist in recruitment of potential students providing information and coaching regarding general academic requirements for specific degree/certificate program; describe courses; and disseminate information regarding enrollment procedures.13. Maintain thorough daily, weekly, and semester records/logs concerning students to compile appropriate narrative statistical enrollment, retention, and matriculation reports.14. Other duties as assigned.MINIMUM QUALIFICATIONS1. Master’s Degree.2. Three (3) years of advising or academic coaching experience in higher education.3. Excellent written and oral communication, interpersonal, time management, human relations, problem-solving skills, and training and presentation skills.4. Knowledge of academic and occupational programs, articulation agreements, transfer guides, assessment and academic career advisement.5. Self-directed with the ability to work independently within changing deadlines.6. Knowledge regarding Financial aid processes.7. Ability to analyze and address the educational and personal needs of students.8. Proficient with computers and database related software.9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.PREFERRED QUALIFICATIONS1. Minimum five (5) years of academic advising experience.2. Community College advising experience.3. Demonstrated experience working with diverse student populations, case management approach to student support and experience working with undecided or exploration students.4. Colleague, Workday, degree audit and retention planning database experience.5. English and Spanish verbal and written communication proficiency.6. Demonstrated multicultural competence.PHYSICAL DEMANDS1. Normal office physical demands.2. Ability to travel and work between campus locations and to and from community events.3. Ability to travel in state and nationally.WORKING CONDITIONS1. Duties are performed indoors in the usual office and/or outdoor environment.BENEFITSClick on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604Full Time/Part Time:Full timeUnion (If Applicable):TOSSCScheduled Hours:40