Test Proctor- Full Time

PSI Services LLC; Jackson (TN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Flexible scheduling

Career development

Wellness program

Volunteer opportunities

Job summary

PSI Services LLC invites applications for a Test Center Administrator (Exam Proctor) in Jackson, TN. This entry-level role includes training and emphasizes accurate testing procedures, customer service, and maintaining a calm testing environment.

You will verify IDs, set up workstations, and resolve technical issues with internal teams to ensure smooth test experiences for candidates. Strong communication is essential.

Qualifications

• Strong communication and customer-service mindset required.
• Attention to detail and accuracy in testing procedures.
• Basic computer skills and familiarity with MS Office.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping.
• Troubleshoot with IT and other departments to fix issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Strong communication

Attention to detail

Calm under pressure

Basic computer skills

MS Office

Education

High school diploma or equivalent

Job description

Title:

Test Center Administrator (TCA)

Location:

368 North Parkway, Suite 3, Jackson, TN 38305

Wage:

$15.30/hr. plus benefits for full time positions

Hours:

Full Time: Monday 8:00AM-5:00PM, Tuesday 8:00AM-5:00PM, Thursday & Friday 8:00AM-5:00PM, Saturday 8:00AM-1:00PM

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About The Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Knowledge, Skills And Experience Requirements

• High school diploma or equivalent.
• US citizenship is required.

Customer Service Experience Preferred (training Provided)

• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Benefits & Perks

• Competitive pay + comprehensive benefits (medical, dental, vision).
• Paid time off and retirement plans (401(k), pension).
• Flexible scheduling and work-life balance.
• Career development and training opportunities.
• Wellness programs and global initiatives.
• Volunteer opportunities and community engagement.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose.