Test Proctor- Full Time

PSI Services LLC; Jackson (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Paid time off

Job summary

PSI Services LLC is seeking a Test Center Administrator (Exam Proctor) in Jackson, MS to maintain exam integrity and provide a smooth, professional experience for test takers. This entry-level role offers training and a pathway to develop strong customer service and testing operations skills.

You will verify IDs, set up workstations, assist test takers, and support security and compliance initiatives within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments to fix technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Title: Test Center Administrator (TCA)
Location: 2679 Crane Ridge Dr., Jackson, MS 39216
Wage: $15.25/hr. plus benefits for full time positions
Hours: Full Time: Monday-Thursday 8:00AM-5:00PM, Friday 8:00AM-4:00PM

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About the Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

Welcome test takers and explain testing procedures clearly.
Verify IDs and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
Provide support for test takers with accessibility needs.

Knowledge, Skills and Experience Requirements

High school diploma or equivalent.
US citizenship is required.
Customer service experience preferred (training provided).
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills; Microsoft Office experience is a plus.
Physical ability to stand/walk for up to 40% of your shift.
Commitment to exam security and compliance.

Benefits & Perks

Competitive pay + comprehensive benefits (medical, dental, vision).
Paid time off and retirement plans (401(k), pension).
Flexible scheduling and work-life balance.
Career development and training opportunities.
Wellness programs and global initiatives.
Volunteer opportunities and community engagement.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future, apply today!