Test Proctor- Full Time

PSI Services LLC; Jackson (MS); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

PSI Services LLC is seeking a Test Center Administrator (Exam Proctor) in Jackson, MS to maintain exam integrity and provide a smooth testing experience. This entry-level position includes comprehensive training and a structured shift from Monday through Friday.

The role emphasizes customer service, clear communication, and strict security protocols in a busy testing center. A HS diploma and US citizenship are required. Benefits are included for full-time staff.

Qualifications

• High school diploma or equivalent required.
• US citizenship required.
• Customer service experience preferred (training provided).
• Strong communication and attention to detail required.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments to fix technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Communication

Detail orientation

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Title: Test Center Administrator (TCA)
Location: 2679 Crane Ridge Dr., Jackson, MS 39216
Wage: $15.25/hr. plus benefits for full time positions
Hours: Full Time: Monday-Thursday 8:00AM-5:00PM, Friday 8:00AM-4:00PM

About PSI

Join PSI – A Global Leader in Testing Solutions

At PSI, we help people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments, for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed.

About the Role

As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Role Responsibilities

Welcome test takers and explain testing procedures clearly.
Verify IDs and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
Provide support for test takers with accessibility needs.

Knowledge, Skills and Experience Requirements

High school diploma or equivalent.
US citizenship is required.
Customer service experience preferred (training provided).
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills; Microsoft Office experience is a plus.
Physical ability to stand/walk for up to 40% of your shift.
Commitment to exam security and compliance.

Competitive pay + comprehensive benefits (medical, dental, vision).
Paid time off and retirement plans (401(k), pension).
Flexible scheduling and work-life balance.
Career development and training opportunities.
Wellness programs and global initiatives.
Volunteer opportunities and community engagement.

Why You’ll Love Working Here

At PSI, you’re more than an employee—you’re part of a global team making a real impact. We value integrity, growth, and purpose. If you’re ready to join a company that invests in your future,

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.