Test Center Specialist: Hybrid Role in Student Support

palmbeachstate; Lake Worth (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Tuition fee waiver at PBSC

Tuition reimbursement

Educational leave

Public Service Loan Forgiveness

Job summary

Palm Beach State College is seeking a Test Center Representative to administer tests, score materials, and train on placement testing procedures. You will respond to inquiries, troubleshoot minor issues, and help ensure secure handling of tests and records.

The role requires a fluctuating schedule, including nights and weekends. Responsibilities include setting up tests, monitoring sessions, scoring, and assisting students, including those with disabilities, while maintaining high levels of

Qualifications

• High school diploma or GED with additional training related to the position.
• One year of related experience.
• Knowledge of Microsoft Office Professional or similar application.
• Attention to detail while maintaining effective time and task management.
• Ability to effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service.
• Regular physical attendance required.

Responsibilities

• Sets up tests according to established protocol.
• Monitors the administration of various tests.
• Scans, scores and electronically submits test scores.
• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
• Provides students with disabilities with reading and scribe services.
• Welcomes and assists persons who come into the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Customer service

Relationship building

Education

High school diploma or GED with additional training

Tools

Microsoft Office

Job description

Palm Beach State College is seeking a Test Center Representative to administer tests, score materials, and train on placement testing procedures. You will respond to inquiries, troubleshoot minor issues, and help ensure secure handling of tests and records.

The role requires a fluctuating schedule, including nights and weekends. Responsibilities include setting up tests, monitoring sessions, scoring, and assisting students, including those with disabilities, while maintaining high levels of