Test Center Representative

Palm Beach State College; Boca Raton (FL); Hybrid; USD 1,876,000 - 2,672,000; Full time

Benefits offered by this job

Remote or hybrid opportunities

Wellness programs

Tuition fee waiver

Paid time off

Job summary

Palm Beach State College is seeking a Test Center Representative to administer tests, score materials, and train placement testing. The role requires fluctuating hours, including nights and weekends, and handling inquiries from students and staff.

Responsibilities include setting up tests, monitoring administration, scoring, and ensuring security of tests and records. The position may offer remote or hybrid options and includes comprehensive PBSC benefits.

Qualifications

• Education and Experience: High school diploma or GED with additional training related to the position
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Attention to detail while maintaining effective time and task management
• Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Responsibilities

• Sets up tests according to established protocol.
• Monitors the administration of various tests.
• Scores and electronically submits test scores.
• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of tests and records.
• Provides reading and scribe services for students with disabilities.
• Welcomes and assists people entering the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

One year of related experience

Tools

Microsoft Office

Job description

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

• Responsible for administering various tests, scoring and processing related materials.
• Conducts training for placement testing and responds to inquiries.
• Identifies and troubleshoots minor technical issues during the testing process as per established policies.
• Position requires the ability to work a fluctuating schedule, including nights and weekends.

What a day of a Test Center Representative looks like

• Sets up tests according to established protocol.
• Monitors the administration of various tests.
• Scans, scores and electronically submits test scores.
• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
• Provides students with disabilities with reading and scribe services.
• Welcomes and assists persons who come into the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following

• Education and Experience: High school diploma or GED with additional training related to the position
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Attention to detail while maintaining effective time and task management
• Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements

• Regular physical attendance required

Work Environment and Physical Demand

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

The job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions, and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $16.51 hourly; however, the offer may vary based on the candidate’s education and experience. This position is open until filled with an initial review date of September 8, 2026.

Education Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more.

Public Service Loan Forgiveness institution.

Health and Wellness

• Medical, dental, vision, disability, life insurance, parental leave, and more.

Generous Time Off

• Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

Panther Perks

• Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

Professional Development

• Leadership programs, professional learning workshops, and more.

Retirement Investments

• State retirement plan options and voluntary 403(b) and 457 plans.

About the College

Palm Beach State College, Florida's first public community college, was founded in 1933 and has grown to become the largest institution of higher education in Palm Beach County.

Currently serving a richly diverse student population of 49,000 annually, the College offers classes at five locations and offers bachelor's and associate degrees, professional certificates, and workforce development programs.

With over 1,200 full-time employees, Palm Beach State College offers a highly attractive benefits package including health insurance, a retirement program, tuition assistance, and paid time off.

An Equal Access/Equal Opportunity/Veteran Preference/ADA Employer Per the Florida Open Records and Public Meeting Laws (286.011), also known as "the Sunshine Laws," all correspondence received from applicants for any position with the College is a matter of public record. Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities. Applicants who believe they have been discriminated against in the recruitment process should contact the Human Resources and Compliance Director or Chief Human Resources Officer at [phone] or 4200 Congress Avenue, Lake Worth, FL 33461. Written complaints must be filed within 180 days from the position's closing date for which the applicant applied. Claims will be investigated, and a timely response will be provided. The College prohibits retaliation against any applicant who utilizes the complaint procedure. Accommodations Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you need a reasonable accommodation to apply for a job or to perform your job by contacting the Human Resources and Compliance Director at [phone] for assistance.