Test Center Proctor & Operations Lead

Prometric; Boston (MA); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

12 Paid Holidays Off annuallybased on/

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric is seeking a Test Center Administrator in Boston, MA to support the day-to-day operations of our test center. As the face of Prometric, you will greet examinees, verify IDs, apply security checks, and monitor exams to uphold exam integrity.

This role requires strong customer service, clear reporting, and the ability to work a variety of shifts, including weekends. You will join a team dedicated to delivering a fair, reliable testing experience.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person.
• Must be 18 years of age to qualify.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing).

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Ability to be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Skills

Professional communication

Report writing

Multi-tasking

Computer literacy

Education

High school diploma

College experience a plus

Tools

MS Office

Outlook

Job description

Prometric is seeking a Test Center Administrator in Boston, MA to support the day-to-day operations of our test center. As the face of Prometric, you will greet examinees, verify IDs, apply security checks, and monitor exams to uphold exam integrity.

This role requires strong customer service, clear reporting, and the ability to work a variety of shifts, including weekends. You will join a team dedicated to delivering a fair, reliable testing experience.