Exam Center Proctor & Operations Lead

Prometric; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

12 Paid Holidays Off annually based on

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Job summary

Prometric in Pittsburgh is seeking a Test Center Administrator to serve as the face of Prometric in test centers worldwide, verifying identifications and upholding exam integrity in fast-paced environments.

The Test Center Administrator works with Prometric's 600+ TCAs and is responsible for security, monitoring exams, and ensuring a fair testing experience for all candidates. The role offers a structured environment and opportunities for growth.

Qualifications

• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation.
• Familiar with Microsoft Windows-based programs and MS Office/Outlook.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Professional communication

Report writing

Multi-tasking

MS Office proficiency

Education

High school diploma or equivalent

College experience a plus

Job description

Prometric in Pittsburgh is seeking a Test Center Administrator to serve as the face of Prometric in test centers worldwide, verifying identifications and upholding exam integrity in fast-paced environments.

The Test Center Administrator works with Prometric's 600+ TCAs and is responsible for security, monitoring exams, and ensuring a fair testing experience for all candidates. The role offers a structured environment and opportunities for growth.