Test Center Proctor & Operations Associate

Prometric; Duluth (MN); Hybride; USD 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

12 Paid Holidays Off annually

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Résumé du poste

Prometric in Duluth, MN is seeking a Test Center Administrator to greet examinees, verify IDs and maintain security during computer-based exams. The role supports a fast-paced testing environment with strict adherence to policies and procedures to ensure exam integrity.

The TCAs work part-time (20 hours/week) with varying shifts, including weekends and evenings. Training is provided and opportunities exist to grow within Prometric's global network.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience required, in person (retail, call center, etc.).
• Must be 18 years of age to qualify.

Responsabilités

• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Connaissances

Customer service

Communication

Report writing

Multi-tasking

MS Office

Formation

High school diploma or equivalent

College experience a plus

Outils

MS Windows-based programs

Description du poste

Prometric in Duluth, MN is seeking a Test Center Administrator to greet examinees, verify IDs and maintain security during computer-based exams. The role supports a fast-paced testing environment with strict adherence to policies and procedures to ensure exam integrity.

The TCAs work part-time (20 hours/week) with varying shifts, including weekends and evenings. Training is provided and opportunities exist to grow within Prometric's global network.