Test Center Proctor & Integrity Lead

Prometric; Hiawatha (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

12 Paid Holidays Off annuallybased on

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated based on start date

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric in Hiawatha, IA seeks a Test Center Administrator to serve as the face of Prometric in the test center. The TCA verifies candidate IDs, monitors exams, and upholds strict policies to ensure exam integrity in a fast-paced environment.

The role requires flexible scheduling, teamwork, and the ability to greet examinees, perform security checks, and maintain a secure testing environment while delivering a fair, comfortable testing experience.

Qualifications

• High school diploma or equivalent required
• College experience a plus
• Minimum of one year of customer service experience required

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Job description

Prometric in Hiawatha, IA seeks a Test Center Administrator to serve as the face of Prometric in the test center. The TCA verifies candidate IDs, monitors exams, and upholds strict policies to ensure exam integrity in a fast-paced environment.

The role requires flexible scheduling, teamwork, and the ability to greet examinees, perform security checks, and maintain a secure testing environment while delivering a fair, comfortable testing experience.