Test Center Leader & Team Coach

Pearson; West Des Moines (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Job summary

Pearson VUE is hiring a regular full-time Test Center Manager to join our team in West Des Moines, IA (3737 Woodland Ave). You will supervise Test Administrators, provide coaching, and ensure smooth daily operations with a strong focus on security and customer service.

Starting pay is $19.00 per hour. Benefits eligible on hire date. Shifts include Monday through Saturday, 7:15 AM to 8:00 PM, 35–40 hours per week, with occasional overtime. You may assist local sites as needed.

Qualifications

• High school diploma required.
• Bachelor's degree or equivalent preferred.
• 1+ year customer service and supervisory experience preferred.
• Strong communication and training skills in a testing environment helpful.
• Proficient with Microsoft Office and basic computer use.

Responsibilities

• Perform on-time site opening and closing procedures.
• Check in examinees, verify identification and explain the exam process.
• Monitor examinees and maintain a secure testing environment.
• Coordinate staffing, training, and coaching of Test Administrators.
• Address facility issues and support local sites as needed.

Skills

Customer service

Supervisory experience

Team leadership

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Windows applications

Email

Internet

Job description

Pearson VUE is hiring a regular full-time Test Center Manager to join our team in West Des Moines, IA (3737 Woodland Ave). You will supervise Test Administrators, provide coaching, and ensure smooth daily operations with a strong focus on security and customer service.

Starting pay is $19.00 per hour. Benefits eligible on hire date. Shifts include Monday through Saturday, 7:15 AM to 8:00 PM, 35–40 hours per week, with occasional overtime. You may assist local sites as needed.