Roseville Test Center Manager — Lead & Develop Team

Pearson; Roseville (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-Term Disability

Voluntary Long-Term Disability

401(k) with employer match

Employee Stock Purchase Plan

Tuition Reimbursement

Travel insurance

Job summary

Pearson VUE is hiring for a Test Center Manager based in Roseville, CA. Starting pay is $25.00 per hour with benefits eligibility and a schedule spanning 32-40 hours weekly, plus some Saturdays. You will recruit and coach Test Administrators, maintain test integrity, and lead daily center operations.

The role requires strong customer service and supervisory experience, flexibility in hours, and the ability to manage a small team in a fast-paced testing environment.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

Responsibilities

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.
• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Skills

Customer service

Supervision

Team leadership

Communication

Microsoft Office

Education

High school diploma

Bachelor's degree or equivalent

Tools

Windows applications

Email

Internet

Job description

Pearson VUE is hiring for a Test Center Manager based in Roseville, CA. Starting pay is $25.00 per hour with benefits eligibility and a schedule spanning 32-40 hours weekly, plus some Saturdays. You will recruit and coach Test Administrators, maintain test integrity, and lead daily center operations.

The role requires strong customer service and supervisory experience, flexibility in hours, and the ability to manage a small team in a fast-paced testing environment.