Test Center Manager: Lead Operations & Team

Pearson; Topeka (KS); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Employee Stock Purchase Plan

Tuition Reimbursement

Company-paid life insurance

Job summary

Pearson VUE is hiring for a Test Center Manager to join our team in Topeka, Kansas. This entry level supervisory role focuses on leading Test Administrators, ensuring smooth test operations, coaching staff, and maintaining a secure testing center.

Ideal candidates will have customer service experience, strong communication skills, and the ability to manage shifts, staffing, and facility issues. The position is full-time, on-site, with benefits eligibility and a starting hourly wage of $19.00.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must.

Responsibilities

• Expand your career at Pearson VUE in our entry level Test Center Manager position for our Topeka, Kansas location.
• You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
• 60% of daily tasks are Test Administrator responsibilities: Arrive on time for all scheduled shifts; Performs on-time site opening and closing procedures; Understands all testing procedures; Checks in examinees, verifies identification, and explains the exam process; Monitors examinees while testing; Maintains a secure testing environment; Communicates with internal technical support to investigate and fix technical issues; Strictly adheres to company policies using careful judgment; Responsible for maintaining a professional and clean testing center with light housekeeping duties; Other duties as assigned.
• 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees; Site staffing/hiring/retention/conflict resolution/scheduling; Trains, develops, and coaches staff; First contact for facility issues; Ability to multi-task.

Job description

Pearson VUE is hiring for a Test Center Manager to join our team in Topeka, Kansas. This entry level supervisory role focuses on leading Test Administrators, ensuring smooth test operations, coaching staff, and maintaining a secure testing center.

Ideal candidates will have customer service experience, strong communication skills, and the ability to manage shifts, staffing, and facility issues. The position is full-time, on-site, with benefits eligibility and a starting hourly wage of $19.00.