Test Center Experience Proctor

Prometric; Town of Brookfield (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

No selling or quotas

Office setting environment

No inventory stocking or overnight-sh

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Vacation

Legal

Job summary

Prometric in Brookfield, WI seeks a Test Center Administrator to greet examinees, verify IDs, and monitor exams while upholding strict policies for exam integrity. The role supports a fast-paced test center environment and requires flexibility in scheduling across shifts.

The TCA is part of Prometric’s global network and contributes to a secure testing experience. Ideal candidates have at least one year of customer service experience, a high school diploma, and the ability to use Windows-based

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• Minimum of one year of customer service experience.
• Must be 18 years of age to qualify.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Communication

Report writing

Multi-tasking

Customer service

Tech proficiency

Education

High school diploma

College experience a plus

Tools

MS Office

Outlook

Web browser

Job description

Prometric in Brookfield, WI seeks a Test Center Administrator to greet examinees, verify IDs, and monitor exams while upholding strict policies for exam integrity. The role supports a fast-paced test center environment and requires flexibility in scheduling across shifts.

The TCA is part of Prometric’s global network and contributes to a secure testing experience. Ideal candidates have at least one year of customer service experience, a high school diploma, and the ability to use Windows-based