Test Center Administrator & Exam Experience Lead

Prometric; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

12 Paid Holidays

No quotas

Office setting

No inventory

Paid training

Sick time

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric's Test Center Administrator role places you at the frontline in Houston, ensuring a professional, secure testing environment. You greet examinees, verify IDs, and monitor exams to uphold exam integrity and fairness in a fast-paced setting.

The job offers a varied schedule, opportunities to develop customer service skills, and inclusion in a global team that values accuracy, teamwork, and adherence to company policies.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Must be 18 years of age to qualify.
• Ability to communicate professionally with candidates and coworkers.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Skills

Customer service

Communication

Multitasking

MS Office

Policy adherence

Education

High school diploma or equivalent

College experience a plus

Job description

Prometric's Test Center Administrator role places you at the frontline in Houston, ensuring a professional, secure testing environment. You greet examinees, verify IDs, and monitor exams to uphold exam integrity and fairness in a fast-paced setting.

The job offers a varied schedule, opportunities to develop customer service skills, and inclusion in a global team that values accuracy, teamwork, and adherence to company policies.