Test Center Administrator

Pearson; Fargo (ND); On-site; USD 21,593 - 30,754; Part time

Job summary

A leading educational company in Fargo, North Dakota is seeking a part-time Test Center Operations professional. Responsibilities include proctoring exams, checking in candidates, troubleshooting technical issues, and maintaining a clean testing environment. Candidates must have at least 1 year of customer service experience and be flexible in scheduling. This position offers $19 per hour, with approximately 10-15 hours per week, and requires availability Monday through Saturday.

Qualifications

• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, Outlook).
• Must be able to sit for long periods of time and escort candidates.

Responsibilities

• Comply with testing procedures and adhere to company policies.
• Check in testing candidates and explain the exam process.
• Proctor/invigilate candidates while testing.
• Troubleshoot technical issues with internal departments.
• Complete light housekeeping duties after each examination.

Skills

Customer service experience

Proctoring or invigilating exams

Microsoft Office (Word, Excel, Outlook)

Ability to sit for long periods

Able to lift up to 20 lbs

Job description

Starting pay is $19.00 per hour plus eligible for accrued paid sick time.

Responsibilities

• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties as assigned by manager.

Schedule Requirements

Need availability to work any day Monday through Saturday between the hours of 12pm and 8:30pm, and about 1-2 Saturdays per month. Sunday shifts would be infrequent, but possible if the need arises.

Candidate must be open to flexible scheduling. While the test center is not open every day, we need someone who is readily available for mornings, and occasional Saturdays.

This is strictly a part-time position and will remain as such, 10-15 hours per week, with an expectation to work more hours if needed.

Schedules are available at least 2 weeks in advance.

Qualifications

• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Job: Test Center Operations

Job Family: LEARNING_&CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 23600

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

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