Test Accommodations Scheduler & Client Advocate

Pearson; Indianapolis (IN); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates by implementing approved testing accommodations. The role includes scheduling exam appointments, coordinating with test centers, vendors, and internal teams to ensure accurate execution.

The position requires you to manage confidential information, use MS Office, and communicate clearly. Work hours Monday–Friday 10:30 AM–7 PM Central with potential overtime; compensation is hourly at $17.75.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service is provided.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
• Coordinate with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
• Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.
• Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.

Skills

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates by implementing approved testing accommodations. The role includes scheduling exam appointments, coordinating with test centers, vendors, and internal teams to ensure accurate execution.

The position requires you to manage confidential information, use MS Office, and communicate clearly. Work hours Monday–Friday 10:30 AM–7 PM Central with potential overtime; compensation is hourly at $17.75.